Skip to main content
R
Raymond26135767222c
Participant
September 15, 2022
Question

Lightroom Albums Disappeared

  • September 15, 2022
  • 1 reply
  • 526 views

My company recently migrated all Adobe accounts into one consolidated account. As such, I was assigned a new user id & password. I currently use the full Creative Cloud apps. When I logged out of my old account and logged in with my new user all my albums in Lightroom CC disappeared. All the images I have processed over the several years are gone. The Lightroom library is still stored on my computer with all the images and data. Does anyone have a suggestion on how I can get all my albums restored with all the image edits done over the years?

This topic has been closed for replies.

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
September 15, 2022

Hi there,

 

Thanks for reaching out. We're here to help.

 

Adobe Lightroom's data on the cloud is linked to one profile. I have reviewed your profile & there are three different profiles. Check this to learn more about profiles: https://helpx.adobe.com/enterprise/using/manage-adobe-profiles.html

 

Log on to Lightroom Web (https://lightroom.adobe.com) to find all the data in your profile.

 

Let us know how it goes.
Thanks!
Sameer K

D
denisetbc
Participant
February 8, 2023

Hi Sameer, 

 

I also have the same issue. A license was transfered to my account from another email, and I updated the Adobe Lightroom CC App. The photos and albums are all gone, and they are also missing from the Pictures / Lightroom Saved Photos folder on my Mac. I checked the old email, current business, and current personal account's Lightroom libraries and I can't find anything. Is there any way to restore the albums? 

 

Thank you. 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices