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stjohnka
Participant
March 30, 2026
Question

Lightroom (and all of my other Adobe apps) crash during use

  • March 30, 2026
  • 0 replies
  • 6 views

I have been using the same desktop computer with my Adobe Creative Cloud apps for more than 5 years.  With the most recent update(s), I cannot get Lightroom to work without freezing at a random moment.  When lightroom freezes, it locks everything up and I have to reboot to get Lightroom to close completely so I can relaunch it, etc.  

Here’s my system details:

Dell XPS 8940

  • 11th Gen Intel(R) Core(TM) i7-11700 @ 2.50GHz (2.50 GHz) processor
  • 16.0 GB (15.7 GB usable) RAM
  • 64-bit operating system
  • Windows 11 Home, 25H2.  OS Build 26200.8037
  • Windows Feature Experience Pack 1000.26100.300.0
  • AMD Radeon RX 5700 - Driver version 32.0.21043.1005
  • Intel UHD Graphics 750 - Drive version 32.0.101.6078

 

I have tried installing and unistalling Lightroom mulitple times.  I have also restored my PC from scratch, downloaded drivers from AMD and installed those.  I have also tried using an older version of Lightroom.  

What happens is Lightroom launches as expected.  I can navigate and browse for images to edit/review/import.  I can scroll through everything imported.  When editing an image, I can typically apply a preset but if I try to retouch an image, the app freezes and I cannot close it no matter what.  I have to restart my PC.

This happens in both Lightroom Desktop and the cloud version.

This also happens with Photoshop.