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John Towler
Inspiring
September 10, 2023
Question

Lightroom and Creative Cloud show different amounts of storage

  • September 10, 2023
  • 2 replies
  • 128 views

When I choose the Cloud icon in the Creative Cloud app, it shows I have 20 GB of storage (I'm on the Photography Plan), but when I click on the cloud icon in Lightroom Classic, it says I have I TB of storage. What gives? Do I actually have 1 TB, or just 20 GB of storage?

    This topic has been closed for replies.

    2 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    September 11, 2023

    The email address you've used for this forum is associated with an account that has 20 GB. I do not find a 1 TB subscription on file for you. 

    Rikk Flohr: Adobe Photography Org
    Rob_Cullen
    Community Expert
    Rob_CullenCommunity Expert
    Community Expert
    September 11, 2023

    Either there is a 'glitch' in the system at Adobe. Contact Adobe by chat to correct.

    Or, you have purchased the Photography Plan with 1TB of storage.

    Or, you actually have the Lightroom Plan 1TB, (and Lr-Classic is in trial mode.)

     

    Check your account- ADOBE ACCOUNT

    Or, Contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    In the chat field (lower right of screen), type AGENT

     

     

     

     

    Regards. My System: Windows-11, Lightroom-Classic 15.3, Photoshop 27.5, ACR 18.3, Lightroom 9.3, Lr-iOS 10.4.0, Bridge 16.0.3 .
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