Lightroom and Lightroom Classic are not working

Forum|Forum|5 years ago
March 21, 2021
1 reply
290 views

Since my most recent updates (to versions 4.2 and 10 respectively) as well as an update to Windows (Windows 10 Version 20H2 for x64-based Systems), neither version of Lightroom is working on my computer. The application opens, but as soon as I attempt any action within the application they stop responding and freeze up. Any help?

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Correct answer Rob_Cullen

Still awaiting an answer?

My suggestion would be- (although time consuming!)

1) Backup your LrC Catalog.

2) Un-install Lr and LrC from the Creative Cloud Desktop App

3) Run the Adobe Creative Cloud Cleaner App Cleaner Tool Creative Cloud

4) Re-install CC Desktop App

5) Re-install Lr & LrC (& Ps?)

Rob_Cullen

Correct answer

Community Expert

Still awaiting an answer?

My suggestion would be- (although time consuming!)

1) Backup your LrC Catalog.

2) Un-install Lr and LrC from the Creative Cloud Desktop App

3) Run the Adobe Creative Cloud Cleaner App Cleaner Tool Creative Cloud

4) Re-install CC Desktop App

5) Re-install Lr & LrC (& Ps?)

Regards. My System: Windows-11, Lightroom-Classic 15.1.1, Photoshop 27.3.1, ACR 18.1.1, Lightroom 9.0, Lr-iOS 10.4.0, Bridge 16.0.2 .

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