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williamg38501208
Participating Frequently
December 11, 2019
Question

Lightroom app camera on iOS not recording location data

  • December 11, 2019
  • 3 replies
  • 1587 views

I've tried everything. The native camera records location  but my LR camera does not. It is turned on in settings.

 

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3 replies

C
Community Manager
Charlie.DCommunity Manager
Community Manager
May 31, 2022

Converting this thread to a problem report.

 

@ecalora , there is an issue logged for this, but engineers are still trying to gather details on how to reproduce this.  Can you share what specific device and iOS version you are using?  Are you using the camera in an area with good or poor cellular coverage?  Specific details would help.  Thank you

C
Community Manager
Charlie.DCommunity Manager
Community Manager
December 12, 2019

What device and OS version are you using?

Have yoiu tried reinstalling the app?

W
williamg38501208Author
Participating Frequently
December 12, 2019

IPhone 7 Plus with latest iOS updated a few days ago. It just stopped recording location data recently. Has been working fine for years. If I delete and reinstall app then it will have to redownload all my images (26,000), correct?  

C
Community Manager
Charlie.DCommunity Manager
Community Manager
December 12, 2019

Actually, before trying any re-install, let's first check something simple:

1. in iOS Settings > Lightroom, is Location set to While Using (Allow location access)?

2. inside Lightroom's camera settings (which are opened when you tap the 3-dot menu inside the LR Camera) is "Geotag Photos" enabled?

I hope this is all you need to get this working as expected again.

 

In case that doesn't help, and you want to try reinstalling, here's more info to answer your last question: 

After any new install, the app will sync your account and image info, but not actually store all your photos on your device.  Thumbs are really all that's synced to your phone while you browse your account.  So a clean install of the app should take only minutes to sync your account to your phone.

 

If you edit images, high res copies or originals are then downloaded from cloud storage, but we have logic in place in our app to clean up such large copies of your images from the app cache when necessary, since all your files are synced to cloud storage.

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
December 11, 2019

Hi William,

Welcome to the Adobe Community!

Are you capturing images in DNG format via Lightroom app?
Also, have you tried sharing a DNG file captured via Lightroom and see if Location info gets shared with the file?

Regards,
Sahil

W
williamg38501208Author
Participating Frequently
December 11, 2019

I'm capturing DNG and shared with numerous destinations. No location with any. 

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