Lightroom app does not see the upgraded cloud storage space

Question

Hi,

I have updated Adobe cloud storage space from 100 gigabytes to 1,000 gigabytes. This upgrade can be clearly seen in my account and Creative Cloud App for iPhone or iPad. When I launxh Lightroom App on my iPhone or iPad, it still shows 100 gigabytes as the limit and therefore does not sync new photos across devices because the limit has been exhausted.

I have tried signing out and back in again which did not fix the issue.

Please help me understand what to do in this situation.

Thank you.

Ranjisha Sengupta · Answer

Hi there,

Thanks for reaching out. From where did you purchase the upgrade? Which version of the application are you using? How much space is Lightroom showing?

In a web browser, sign into your account at https://lightroom.adobe.com/

Do you see a group of photos in the left panel identified as sync issues? If you are able to resolve these (figure out which device needs to finish syncing the photos or just delete the photos if they can be uploaded again), does this unblock sync for you?

We're here to help, just need some info.

Regards,

Ranjisha

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