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Participant
Sep 2, 2026 2:52 AM UTC
Question

Lightroom app is not responding and crashed when i open the app

Hi 

i am using iphone 17 pro and lightroom is not responding when i open the app. It got stuck at logo and then crashed shortly after

 

i have tried all solutions from uninstalling to reinstall. Reset all settings on my phone. Switch from wifi to data. Still not working. I notice sometimes i use airplane wifi and it works. Home wifi it doesnt work. I am not sure what caused the issue here. Iphone iOS??? Internet connection??? App issue? Anyone having the same problem please advise the solutions

 thank you very much

 

 

    4 replies

    Claire H.
    Community Manager
    Community Manager
    Sep 23, 2026 5:31 PM UTC

    Hi ​@helpful_workera9da, I'm just checking in to see if you are still running into this issue? Let us know how things are going. Happy to keep troubleshooting with you if needed. Thanks! ^CH

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    Community Manager
    Sep 2, 2026 12:47 PM UTC

    Hi,

    thank you for reporting this, which iOS version are you using?

    Thanks,
    Ignacio

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    Lightroom Mobile iOS Quality Engineer
    Participant
    Sep 3, 2026 1:17 AM UTC

    I have latest iOS 26.6.1

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    Community Manager
    Sep 15, 2026 9:40 AM UTC

    Does it crash when you go online again?

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    Lightroom Mobile iOS Quality Engineer