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Participant
December 14, 2022
Answered

Lightroom App Updating - Migrating Thumbnails for days

  • December 14, 2022
  • 2 replies
  • 1839 views

I got a new phone recently and updated my iOS and apps.  I opened the LR app and it has been saying "Updating... Lightroom needs to do some housekeeping.  Migrating thumbnails.  This may take a moment."  for 2 days now.  I maybe had 100 thumbnails in the app previously.  Any idea why this is happening or how to get it to unstick itself?

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Correct answer Sameer K

Welcome to the Lightroom Community. I'll help you figure this out.


What version of iOS are you currently working on?

Try this in the settings of your iPhone.

  • Go to Settings > Lightroom > Photos
  • Set 'Allow Photos Access' to 'All Photos'
  • Restart the device.

 

If this does not help, log on to Lightroom Web (https://lightroom.adobe.com) & ensure everything is synced to the cloud.

Once sure, you can try to re-install Lightroom mobile again. Let me know how it goes.
Thanks!
Sameer K

2 replies

Sameer K
Community Manager
Sameer KCommunity ManagerCorrect answer
Community Manager
December 14, 2022

Welcome to the Lightroom Community. I'll help you figure this out.


What version of iOS are you currently working on?

Try this in the settings of your iPhone.

  • Go to Settings > Lightroom > Photos
  • Set 'Allow Photos Access' to 'All Photos'
  • Restart the device.

 

If this does not help, log on to Lightroom Web (https://lightroom.adobe.com) & ensure everything is synced to the cloud.

Once sure, you can try to re-install Lightroom mobile again. Let me know how it goes.
Thanks!
Sameer K

Participant
December 14, 2022

As with most things on this new phone, deleting and reinstalling worked like a champ (even after updating).  Thanks!