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elliot_7151
Participating Frequently
September 18, 2024
Question

Lightroom "Can't connect to Server"

  • September 18, 2024
  • 3 replies
  • 2080 views

Hello,

Am getting the attached error 'Can't connect to the server' when launching Lightroom.

 

1. Version is 7.5

2. Windows 11 Pro

3. Happens everytime I launch it. Have tried all troubleshooting steps including completely removing and reinstalling, resetting host file, uninstalling Antivirus software, testing on alternative network.

 

Anyone else getting this? Can't find anything else online to try and getting extremely frustrated as tried starting conversation with online help but get nowhere.

 

    This topic has been closed for replies.

    3 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 9, 2024

    This may be unrelated, but it seems to fit the symptoms you describe.

    Your organization has a "teams" or institutional license. The ability to use "Services" (the necessary item that allows you to connect to the cloud) is governed by your organization's policies and may be disabled or otherwise unavailable. I recommend contacting your Adobe License Administrator at your organization and verifying that the policies are correctly enabled. 

    If that doesn't help, @Shivani Somayajula can collect additional information for troubleshooting. 

     

     

    Rikk Flohr: Adobe Photography Org
    E
    elliot_7151Author
    Participating Frequently
    October 10, 2024

    Hi Rikk


    Thanks for your reply. Its good to actually get a reply from someone at Adobe as Shivani seems to have gone missing.
    I am the administrator. I have looked at all the settings and can't see anything that would be blocking it. I would really appreciate some further assistance as I don't believe this is an issue with our config or network. I can see someone else has also posted on this thread to say they are experiencing the same issue. What do we need to do to progress this with Adobe? I tried the online chat, waited 45 mins to get connected and then the agent promptly disconnected.


    Thanks

     

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    October 10, 2024

    I recommend contacting support and asking for an agent versed in "Type 2" accounts. They will have more expertise in this type of issue than I do. 

    Rikk Flohr: Adobe Photography Org
    E
    elliot_7151Author
    Participating Frequently
    October 9, 2024

    Hello, is it possible to get an update on this please? All devices are still getting the error.

    S
    Shivani Somayajula
    Participating Frequently
    September 19, 2024

    Hey elliot_7151, Welcome to the Lightroom Community. 

     

    1. Have you disabled the firewall settings?

    2. Temporarily disable any antivirus software and see if the software responds. 

    3. Router/Modem/ISP settings that might interfere with Lightroom's ability to connect?

     

    Please review this setting after resetting preferences. 

    Reset Procedure:

    1. Close Lightroom.

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

    3. Overwrite the Preferences when prompted by the dialog.

    4. Close Lightroom.

    5. Restart Lightroom.

     

    Clean Lightroom Install Procedure: 

    1. Close Lightroom

    2. Restart the computer

    3. Use the Adobe Creative Cloud App to uninstall Lightroom

    4. Restart the computer

    5. Install Lightroom via the Creative Cloud App without launching any other programs.

    6. Restart the computer

    7. Launch Lightroom

    8. Wait 5 minutes

     

    Let us know how it goes. 

    Thanks, 

    Shivani 

     

    E
    elliot_7151Author
    Participating Frequently
    September 19, 2024

    Hi Shivani 

     

    Thanks for your reply. I have tried all of the above including installing the creative cloud app on a newly built machine without any virus software and still get the error. I have tried this device on 3 different networks including hotspotting from my phone.
    We are seeing this message across multiple devices.

     

    Thanks

    Elliot

    S
    Shivani Somayajula
    Participating Frequently
    September 20, 2024

    Thanks for performing the steps and confirming. Could you tell us how many devices you are seeing this error on? Are all the devices connected to the same network? Could you please check and disable any firewall or antivirus and see if it helps?

     

    Thanks, 

    Shivani 

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