Skip to main content
L
lishad88054740
Participant
April 30, 2019
Question

Lightroom cannot get online?

  • April 30, 2019
  • 2 replies
  • 337 views

Hi guys, very stupid question, I downloaded lightroom CC and it appears as if it's not connected. I cannot import any pictures, the plus sign is greyed out. On the top where the search bar is, it says "search unavailable online". I donno why this is happening because my computer is connected to internet. Any ideas?

      This topic has been closed for replies.

      2 replies

      E
      ezgikuzucu
      Participant
      October 25, 2019

      Same here! Did you manage to solve this?

      99jon
      99jon
      Legend
      October 25, 2019

      There have been some issues reported for accounts with a Corporate Enterprise or Education License. Do you fall into this category or are you an individual user with your own Adobe account?

       

      S
      Srikanth98BC
      Participant
      October 9, 2020

      Hi,

      I am an individual user with my own Adobe account and see the same issue for Lightroom cloud based on Windows platform.

       

      Is there any solution to this issue?

      Thank you.

      cmgap
      Community Expert
      cmgapCommunity Expert
      Community Expert
      April 30, 2019

      Did you Install using the Creative Cloud Manager? Are you opening Lr from the Dock or from the CCM? Are you logged in to your Creative Cloud account?

      Do you have other Adobe apps and can you open them?

      L
      lishad88054740Author
      Participant
      April 30, 2019

      Yes I did use the creative cloud manager. I tried opening it from dock and CCM and neither worked. I am logged in creative cloud account. I haven't installed anything else yet.

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices