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Question

Lightroom catalog is empty

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Hi,

Usually when I open my Lightroom (not calssic) I can see all my photos on the Lightroom desktop.

Well, now its empty and all my photos are dissaperd. How I can fix that?

Is it safe to give remote control on my computer to the chat agent?

Windows

Claire H.

Community Manager

Hi @Janna_Wirtanen, just checking in! Have you been able to resolve your issue with your catalog?

As for the chat agents, it is totally safe to work with Adobe Support with your product-related questions here: https://helpx.adobe.com/contact.html?rghtup=autoOpen

Let us know if you need further assistance! ^CH

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Aleke

Community Manager

Hi @Janna_Wirtanen! Welcome to the community! 😊

When you click on one of the blank spaces where your photos should be, does one of your photos open? If so, it might just be an issue with the thumbnails not loading, rather than your photos being missing.

Could you let us know what version of Lightroom you're using? Also, please check if there are any updates available for your drivers.

If that doesn't help, could you try resetting your Lightroom preferences? Just make sure to back up any preferences you want to keep. To reset, hold down [Alt] + [Shift] while opening Lightroom. Overwrite the Preferences when prompted by the dialog and then restart Lightroom.

Thanks a bunch!

Alek

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J

Janna_WirtanenAuthor

Participant

Hi Alek,

Yes, the photos open when i click empty space.

Lightroom version is 8.2 x64 [ 20250201-0700-1b12095 ] (Feb 1 2025)

No new updates.

if I reset my lightroom is it possible that I lost my presets/filters?

Thank you for your help.

- Janna

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Aleke

Community Manager

Hi @Janna_Wirtanen!

If you're synced to the cloud, you shouldn't lose any of your presets when resetting your preferences. You can check your sync status by visiting https://adobe.ly/42LJRUh and seeing if your photos, edits, and presets are there.

Hope this helps!

Alek

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*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

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