Participating Frequently

Question

Lightroom CC "access token is expired"

Forum|Forum|8 years ago
February 15, 2018
14 replies
5700 views

For the past week or so, I've been getting the above error every time I open Lightroom. I wasn't having this issue a few weeks ago and I'm not getting this error with any other CC programs. I've tried signing out and then in again but it didn't resolve the issue.

Running a Windows 10 (Home) PC.

Appreciate any help.

access token

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Trangkwil

Participant

Welp, think I'm just gonna cancel my subscription till the problem resolves... No use of me paying for something I can't access.

Akash Sharma

Legend

Hi Trangkwil, nataliea49770872 and Riggy75,

Sorry about the delay in my response.

We are wondering if any of you are using a virtualized environment?

We'd need some help from you in order to better diagnose the issue. Could you please provide us with a PDApp.log file that will help better diagnose the above problem? Refer this article Troubleshoot Adobe Creative Cloud install issues with log files for instructions to get to the file.

You can just follow Step 1 in that anchor link and attach the file to an email.

If each of you can email me at akasshar [at] adobe [dot] com with that file, we'll pass it on to our Engineering team to look into.

Thanks,

Akash

geoffg16138791

Participant

I am having the same issues. I was told by Adobe help to contact Microsoft as it was an issue with the Hosts file located in the etc. file. After 6 hours many time talking with Microsoft, they simply created a new profile in Windows and it works. Unfortunately, they couldn't update the Hosts file (they told me to download Windows 10 again, I did, and no difference.)

Creating a new profile creates additional issues. I now have two profiles, duplicate files, and I will have to reload my entire photo content of hundreds of thousands of pictures back into Lr Classic (my original program, I wanted to use Lr CC to share across various other hardware such as tablet and phone). It is taking over 6 hours to reload the pictures, plus I still have lots of content on my original Windows profile that aren't duplicated on the second profile, not to mention the duplications of files and the space it takes up.

Adobe, please fix this issue!

Akash? anyone?

C

cyrillep97887905

Participant

Hi,

I also have this problem for more than a month...

What is the solution?

Trangkwil

Participant

I'm having the same problem as well. /:

Akash Sharma

Legend

Hi All,

Sorry that you're getting this error. The problem has been identified and our Engineering team is working on it.

Request for your co-operation and support while we're working on it.

Thanks,

Akash

N

nataliea49770872

Participant

Is there any updates as I haven't been able to login for over a week now....

Akash Sharma

Legend

Hi Riggy75,

Sorry that you're getting the error "Access token expired" when you open Lightroom CC.

Are you running the latest version 1.2 that was released last week? https://www.lightroomqueen.com/whats-new-lightroom-cc-2018-02/

Regards,

Akash

R

Riggy75Author

Participating Frequently

Thank you for the response. I just checked and yes, it's showing version 1.2. I also just double-checked the CC app to see if I had missed an update but it's showing Lightroom CC as up to date.

Akash Sharma

Legend

I'd recommend you to try the following steps:-

Close Lightroom .
Quit the Creative Cloud App.
Open the task manager/ Activity monitor and kiil the Lightroom CC task open in the background
Restart the computer and check.

~Akash

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