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andrewmj45
Participant
December 31, 2018
Answered

Lightroom CC Android is removing Titles & Captions

  • December 31, 2018
  • 12 replies
  • 4290 views

I have synchronised a collection in Lightroom Classic CC. The synchronised photos are displayed correctly in Lightroom Classic CC "All Synced Photographs" and in my Lightroom Library on the web. I then synchronise Lightroom CC on my Android phone and view the photos using the Info view. On the first pass, the photos are displayed with Title and Caption as set in my Classic Catalog. I then display the photos on my phone a second time and some of the Titles and Captions disappear and are replaced by "No Title" and "No Caption". The titles and captions of these images are also deleted from the web Library and from my LR Classic CC Catalog. This happens on some images and not others.

    This topic has been closed for replies.

    12 replies

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    Wilma2007
    Participant
    May 1, 2019

    Has anyone had any feedback from Adobe on this problem.  I feel that I am being ignored.

    Michael J. Hoffman
    Community Expert
    Michael J. HoffmanCommunity Expert
    Community Expert
    May 1, 2019

    Wilma2007  wrote

    Has anyone had any feedback from Adobe on this problem.  I feel that I am being ignored.

    Yes, it has been rather quiet. Please go to this bug reporting page and add your “me too” and any comments:

    Lightroom CC Android is removing Titles & Captions | Photoshop Family Customer Community

    So far, 8 people have indicated, “me too.”

    As for me, I’ve always been an Apple guy, but I’ve only just now gotten my hands on an Android device, and I plan to test this out in the next day or two.

    Mike

    F
    FreeAsInAvailable
    Participant
    April 20, 2019

    This defect cost me work that took many hours to do. Proper and prompt warning might well have allowed me to avoid that.

    I don't dare re-install the Lightroom app for Android until I know that this has been fixed. That puts me in the annoying position of not having had my preferred mode of mobile access to photos for several months, and no idea when - if ever - it will be safe to use again. I am now considering (non-Adobe) alternatives.  

    @Adobe:

    1. I am appalled that, as far as I can see, this serious defect is not even properly acknowledged by Adobe as a 'known issue'. Surely it should be mentioned at Known issues and workaround with a warning and advice on what it is safe and not safe to do in order to avoid loss of titles and captions and propagation of that destructive effect across platforms.

    2. I presume that all, or nearly all, of the text that was deleted by this flaw in your software still exists in backup copies of my main Lightroom catalog. Is there a practicable way to retrieve it? Detailed instructions please.

    E
    Erlend Daae
    Participant
    April 12, 2019

    I have just come across this problem and I am dumbfounded that Adobe has not fixed this yet. I have tried a few things now, saving metadata to sidecar xmp's and turning off the app on phone when Lightroom on my computer is syncing, but the problem persist. i hope Adobe will fix this soon.

    B
    brockrotter
    Participating Frequently
    April 1, 2019

    Lr CC Android is still deleting title, caption, and copyright info. ☹️

    W
    Wilma2007
    Participant
    March 28, 2019

    Re Lightroom CC is removing captions and titles.

    Is anyone else still having this problem?

    S
    scottg6344556
    Participating Frequently
    March 29, 2019

    Yes! And still waiting for a fix!

    I'm shocked that Adobe would leave a problem like this (user data being

    destroyed by their app) uncorrected for so long.

    W
    Wilma2007
    Participant
    March 24, 2019

    I have also had this problem with Lightroom CC since December.  Any titles and captions just disappear.  The only response that I can get from Adobe is that the problem has been escalated.  Three months is a long time to get this bug fixed.

      selondon
      Community Expert
      selondonCommunity Expert
      Community Expert
      February 6, 2019

      Could someone could create a bug thread on the following forum as it’s monitored by Adobe engineers: Lightroom CC for Mobile devices | Photoshop Family Customer Community

      Todd Shaner
      Todd ShanerCorrect answer
      Legend
      February 7, 2019

      Lightroom CC Android is removing Titles & Captions | Photoshop Family Customer Community

      M
      MarshaLevine
      Known Participant
      February 9, 2019

      Does anyone know if this is still happening? or how to fix it?  I'm afraid to take Sync off Pause. I'm afraid to look at my images on my Android for fear of losing more of my metadata.

      S
      scottg6344556
      Participating Frequently
      February 6, 2019

      I want to add my voice (and hope that someone at Adobe is listening).  I'm also experiencing the Lightroom Android CC app removing captions.  This is extremely frustrating ... and potentially disastrous for some users.  For me, this means that I can't use the app until this gets fixed!

      L
      lakerunr
      Participant
      January 15, 2019

      I have the same issue, very frustrating.... tired of re-entering Titles and Captions. I have a collection started in LRCC, shared in LR Classic and web via Portfolio. I have entered Titles and Captions in LRCC and Classic and all seem to sync, even web Pf. As soon as I open the collection in the Android Lightroom app on my phone, all but the first and last images in the collection of 38 lose Titles and Captions.

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      lakerunr
      Participant
      January 15, 2019

      On further review, it appears to happen when paging through the collection in Edit mode. This is the default if you click an image in the collection to view in order to zoom In/Out. I tried the Rate & Review mode and the same thing happened. I even paused sync, but as soon as I turn it back on, Titles and Captions are lost.

      hakong
      hakong
      Participant
      January 11, 2019

      I have the exact same problem. I causes a lot of work to re-enter the titles in LR Classic desktop app. This is a very serious bug that the titles is lost in the main application when synced to LR mobile on Android.

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