Lightroom CC crashes

Forum|Forum|7 years ago
July 29, 2018
4 replies
481 views

I'm trying to upload some presets to Lightroom CC but as soon as i click the three dots it crashes.

I've sent multiple crash reports and haven't heard anything back.

If anyone can help that would very muchly appreciated,

Thank you, Lindsey.

This topic has been closed for replies.

Correct answer Mohit Goyal

Hi All,

We're happy to announce the release of Lightroom CC 1.5.

This update includes the fix for Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community

Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom CC across devices

Let us know if the update resolves the problem for those affected and share your feedback with us.

Regards,

Mohit

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AxelMatt

Community Expert

Moved from Lightroom Classic CC — The desktop-focused app to Lightroom CC — The cloud-based photo service

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI

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AxelMatt

Community Expert

The first thing you should try is to deactivate the GPU support. This helps with several problems.

Adobe Lightroom GPU Troubleshooting and FAQ

If this doesn't help we need more informations about your environment.

Which version of Lightroom do you use?

Which operating system do you use?

Is your system up-to-date?

Which error messages do you get?

My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI