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koohlman
koohlman
Participant
July 22, 2018
Answered

Lightroom CC keeps crashing! :(

  • July 22, 2018
  • 3 replies
  • 15238 views

I have been trying to figure this out now for a few days, lightroom keeps crashing on my computer it worked just fine before and now it will work for a short time, like 2 minutes, and then a window will pop up to have me send a crash report. I have sent it and done the don't send, I have updated the program, uninstalled and reinstalled and I get nothing. My photos will not sync, I can't save more than one at a time, and I have to try and import photos 3 or 4 times before I can get one session imported.

Running Windows 10

App version: 1.4

    This topic has been closed for replies.
    Correct answer Mohit Goyal

    Hi All,

    We're happy to announce the release of Lightroom CC 1.5.

    This update includes the fix for Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community

    Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom CC across devices

    Let us know if the update resolves the problem for those affected and share your feedback with us.

    Regards,

    Mohit

    3 replies

    A
    adamr5128147
    Participant
    June 13, 2019

    My Lightroom CC crashes all the time - importing files, exporting files, deleting files. The worst is importing as it takes the original files and stashes them in unexpected places. I've been working on an edit this morning and it's crashed five times in the last 15 minutes. It's fully updated. It's bloody infuriating.

      C
      cani99
      Participant
      July 3, 2019

      I have had the same problems and this has never happened before.  I guess Adobe is going to loose another customer that never thought of leaving.

        aprila20953518
        aprila20953518
        Participant
        September 10, 2018

        Even with the update, its really slow and keeps saying lightroom not responding.

        Akash Sharma
        Akash Sharma
        Legend
        July 23, 2018

        Hi Koohlman,

        Sorry that Lightroom CC 1.4 is crashing after using it for a couple minutes.

        Could you please take a look at the solutions mentioned in the below discussions and let us know if they help in resolving the issue?

        Lightroom constantly crashes after 1.4 Update [@CompareFSRefs]

        Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community ​

        Regards,

        Akash

        Mohit Goyal
        Community Manager
        Mohit GoyalCommunity ManagerCorrect answer
        Community Manager
        August 22, 2018

        Hi All,

        We're happy to announce the release of Lightroom CC 1.5.

        This update includes the fix for Lightroom CC crashing after trying to go to the Presets tab | Photoshop Family Customer Community

        Here's the list of what's new in this release: New features summary for the October 2017 and later releases of Lightroom CC across devices

        Let us know if the update resolves the problem for those affected and share your feedback with us.

        Regards,

        Mohit

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