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T
txshooter
Participant
July 15, 2018
Answered

Lightroom CC mobile slow and crashing

  • July 15, 2018
  • 4 replies
  • 10115 views

Since the most recent update this week Lightroom CC is extremely slow and crashes frequently on both my 2018 iPad and my iPhone 6s. Both devices have latest IOS updates. Anyone else having issues? Lightroom is currently unusable for me.

    This topic has been closed for replies.
    Correct answer Ignacio B.

    Hi Jennifer,

    if you always crash after successfully logging in you seem to run into an issue that can easiest be resolved by uninstalling and reinstalling the application.

    Thanks,
    Ignacio

    4 replies

    R
    Range Cow
    Participant
    September 30, 2022

    Lightroom for Samsung crashes so frequently that it is practically unusable. It is gaslighting to tell me this is my problem and that I should risk deleting gigabytes of data just to see if reinstalling will fix a problem Adobe knows exists within the app. It is just another abuse of power in a market Adobe dominates in an anti social manner.

    J
    JENNYGRIMM
    Participant
    August 29, 2018

    I'm having the same problem, only after correctly installing and with iOS with the latest updates, I can't even get the app to open after signing in? It keeps crashing and returning me to my home screen. Anyone have any insight on this? Would love to finally use this app!

    I
    Ignacio B.Correct answer
    Participating Frequently
    August 30, 2018

    Hi Jennifer,

    if you always crash after successfully logging in you seem to run into an issue that can easiest be resolved by uninstalling and reinstalling the application.

    Thanks,
    Ignacio

      J
      JENNYGRIMM
      Participant
      August 30, 2018

      Omg, such a simple solution fix! THANK YOU!!!!!

      T
      txshooterAuthor
      Participant
      July 30, 2018

      The problem seems to be resolved now. I had over 18,000 presets after importing them from Lightroom Classic to CC on my MacBook. I had a few VSCO packages and a couple others - had no idea there were that many individual preset files. I don't know if something went wrong in the import but I ended up with thousands of cryptically named presets that were pretty much useless without the original names. I didn't notice this until after the crashes started. Since the presets weren't doing me any good, I opted to delete the entire User preset group. This took a really long time and after it was done I uninstalled/reinstalled the Lightroom CC mobile app on my iPad and iPhone to get back to a fresh state. Since then I haven't seen a crash.

      I
      Ignacio B.
      Participating Frequently
      July 16, 2018

      Hi,


      could you please give some more information about when it crashers?
      I assume that you are talking about the 3.3.1 version.

      Does it crash when you e.g.

      1. Edit specific images?
      2. Raw/JPG?
      3. Any specific camera or edits?
      4. work online or offline?
      5. Export(/Share?

      Thanks,

      Ignacio

      T
      txshooterAuthor
      Participant
      July 16, 2018

      Ignacio, this is 3.3.1. The crash is kind of random. It happens while editing, both raw (Fujifilm X100F) and JPG. It has also crashed when just swiping through images in edit mode. I am online when it happens and Lightroom indicates it is in sync with cloud. I think raw editing may be a precursor to a crash, meaning that I was able to edit maybe a dozen JPEGS and if I work on any raw files the crash seems to happen soon after, but not necessarily while working on any particular raw file. The crash does happen while JPEGS are being edited if I was previously working on raw. Profiles, cropping, tone curves are things I have been doing when the crash happens. The interface slows prior to the crash.

      I
      Ignacio B.
      Participating Frequently
      July 18, 2018

      Thanks for letting me know, would it be possible for you to try out the workflow without Profiles?
      Does it also happen then? If not please try out the workflow with Profiles but while in flight mode and let us know if that helps.

      Thanks,
      Ignacio

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