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thomash13855865
thomash13855865
Participant
November 7, 2017
Answered

Lightroom CC on Surface Pro 3 "Graphics processor has been disabled due to errors"

  • November 7, 2017
  • 1 reply
  • 1059 views

Hello, I have followed all of the steps that adobe has provided at the "GPU troubleshooting FAQ" but this issue still persists.

I have the latest version of Windows 10 with the fall "Creators Update" installed.

Thanks

    This topic has been closed for replies.
    Correct answer JP Hess

    Some of the Intel built-in graphics adapters are not supported by Lightroom. I'm using an older HP desktop computer that has one of the Intel graphics adapters, no graphics card. It has been disabled. Consequently, I cannot use the slideshow in Lightroom Classic CC. I have to create a PDF slideshow, and that works just fine. But that's the only thing that doesn't work in Lightroom. In Photoshop there are a couple of the filters that I'm not able to use. I could add a supported graphics card, but at this point I don't believe it would be worth it. I don't know enough about your computer to know if there is a graphics adapter available that would solve the problem. The main benefit of having a supported graphics adapter is for those who have high resolution monitors.

    1 reply

    GautamBahl
    GautamBahl
    Inspiring
    November 7, 2017

    Could you please check the driver date for your graphic card.

    Check from the graphic card manufacturer's website if there are any new driver update available.

    Also, you need to have at-least 1 GB of VRAM for GPU to work.

    You can open the run window and type msinfo32 and check under Components>Display for VRAM info.

    Regards,

    Gautam

    thomash13855865
    thomash13855865Author
    Participant
    November 13, 2017

    Hello,

    Thank you for the reply.

    I have the latest graphics driver from windows update and Microsoft  and intel do not recommend using a newer driver directly from Intel. Should I try that?

    Here is a screen shot of my video card info from the msinfo32 program:

    JP Hess
    JP HessCorrect answer
    Inspiring
    November 13, 2017

    Some of the Intel built-in graphics adapters are not supported by Lightroom. I'm using an older HP desktop computer that has one of the Intel graphics adapters, no graphics card. It has been disabled. Consequently, I cannot use the slideshow in Lightroom Classic CC. I have to create a PDF slideshow, and that works just fine. But that's the only thing that doesn't work in Lightroom. In Photoshop there are a couple of the filters that I'm not able to use. I could add a supported graphics card, but at this point I don't believe it would be worth it. I don't know enough about your computer to know if there is a graphics adapter available that would solve the problem. The main benefit of having a supported graphics adapter is for those who have high resolution monitors.

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