Lightroom CC Premium Subscription paid for, but still showing as expired on iPad

Forum|Forum|8 years ago
December 20, 2017
2 replies
1801 views

Hi,

Yesterday I finally took the plunge and paid for a monthly subscription to Lightroom Premium to use on my iPad.I've got screenshots to prove that I paid for the subscription, but its not reflected when I try to use the app. It's still showing as an expired trial version.

On the iPad I've signed out of my Adobe account then re-signed back into it,

I've checked my Apple ID account and the Lightroom subscription is showing as "active".

In the App I've clicked on the "restore purchases" button, and its had no effect.

Can any of you Adobe Guru's please help me out?

Thanks,

Paul

Mobile

This topic has been closed for replies.

kartiksoni23

Participant

I have the same issue on my iPhone 7 plus. I have paid for the subscription and the app shows that it is still in trial mode. I have tried logging out and logging back in and also restarting, clearing cache, etc. Could you please help me with this issue. My id is [Personal data removed by moderator]

Thanks

Kartik

I

Ignacio B.

Participating Frequently

Hi Kartik,

have you tried the steps above mentioned above (marked as helpful):

"Then do try the previous suggestion, first sign out of your iTunes account in iOS Settings > iTunes & App Store (tap your name, then Sign Out). Then, back in Lightroom, tap Restore Purchase in the app’s Settings. This should trigger a login for your iTunes ID – now sign back into iTunes."

Thanks,

Ignacio

greule

Inspiring

I've just send you a private message

A

angular_Elixir98A7

Participant

Please help me I have the same problem

greule

Inspiring

Hi Mr Barrie, if you still have problems with the Lr subscription, could you please send me your Adobe-id which you have used for the purchase, best as a private message. With that I could have a look at the server-side. - Guido/ lr Mobile QE

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