Lightroom CC's connection to internet is disabled in your country

Forum|Forum|8 years ago
April 5, 2018
2 replies
1227 views

After installing Lightroom CC, I got the error of "Lightroom CC's connection to the internet is disabled in your country.

Why do I get this error?

This topic has been closed for replies.

Correct answer F. McLion

You need to contact Adobe to change the associated country: Change the country associated with your Adobe ID

J

Jao vdL

Community Expert

Apparently: https://www.adobe.com/content/dam/acom/en/products/creativecloud/cc/pdfs/cc-availability-matrix.pdf CC is not available in China but should work in Hong Kong. Perhaps your CC account ID is associated with China instead of HK?

ckw1107Author

Participant

I could not find how to check the country. Only able to find the way to change the country, but it is very stupid.

I have the change my Adobe ID to free my existing ID first and then apply a new account with my old ID. So it effectively is to create a new account but with same login ID, not changing the country of existing account.

Eventually, I log out (also took a long time to find out the button) and then log in with my another Adobe ID. It works now.

F. McLion

Correct answer

Community Expert

You need to contact Adobe to change the associated country: Change the country associated with your Adobe ID

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F. McLion

Community Expert

Where are you located?

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ckw1107Author

Participant

Hong Kong

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