Lightroom cc will not download raw files

Question

I have lumix tz200 which I took holiday photography

I have downloaded latest software for lightroom to support camera

I took pictures in jpeg and raw

J peg download but RAW will not

I am so frustrated with lightroom that I am looking elsewhere for software

I use an I Mac at home and purchased a surface pro 4 to use as back up

lightroom cc will only run mobile on the surface!, so that was a waste of time

and now the problem with my I Mac not downloading raw files is tear hair out time

Has anyone suggestions for downloading raw files to my I Mac

Rob_Cullen · Answer

Can you post the top 10 lines from the Menu: Help > System Info... ?

Do you get any error messages?

Saying "...RAW will not..." does not give us many clues to help with an answer!

I believe the TZ200 was supported for raw files from Lightroom Version 1.3

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