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default4tlqnhmtxerl
Inspiring
September 9, 2026
Answered

Lightroom closing as soon as app is launched

  • September 9, 2026
  • 4 replies
  • 44 views
  • I am a teacher and when I launch or when my students try to launch lightroom it immediately starts closing. We are using verison 9.5.1. It doesn’t happen on Lightroom classic. it is a school account and happens on my log in and with theirs as well. The macbooks are Airs and mine is a Pro, all M1 running Tahoe 26.2.
  • I have tried so many things to fix this. Uninstall, reinstall lightroom, uninstall reinstall creative cloud, update all software on mac, etc. On my pro I have tried opening with rosetta, nothing. 
  • I got it to work one time when I made a new user on my laptop and opened it and edited but now it is closing on that new user too.
    Correct answer default4tlqnhmtxerl

    I figured it out! I was working on a school computer that did not have lightroom in the original shared device package. It only had Lightroom Classic so that is why everything was working except Lightroom. Thanks all!

    4 replies

    default4tlqnhmtxerlAuthorCorrect answer
    Inspiring
    September 21, 2026

    I figured it out! I was working on a school computer that did not have lightroom in the original shared device package. It only had Lightroom Classic so that is why everything was working except Lightroom. Thanks all!

    default4tlqnhmtxerlAuthor
    Inspiring
    September 10, 2026

    ​@Sameer K 

    Hello Sameer!

    Thank you so much for your reply/help. The first link did not work for me. When I try to launch lightroom when disconnected from the internet it just says it can’t confirm my subscripton status. I did the full disk access thing already and it is still happening. I have attached a video for reference. I did not get prompted to report crash because it is just closing immediately. Thanks!

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 21, 2026

    Thanks for adding the video. Before proceeding, please check whether all images & edits have synced as expected in Lightroom Web (https://adobe.ly/4rrbduT). 


    Try these steps:

    • Choose Go > Go To Folder in the Finder window and type ~/pictures. Locate a bundle named Lightroom Library.lrlibrary.

    • Right-click or control-click this bundle and choose Show Package Contents. You'll find a folder inside it with a long cryptic string of numbers and letters (for example: d1a4f88d2b534c7d91022136fd182532). Open that folder.

    • In the folder, move out all the files named Managed Catalog.[anything] to the Mac's desktop. 

    • Launch Lightroom.


    If it does not help, please update the macOS and check how it goes. There is a high chance the school network configuration is at play, but we can try these steps before we conclude that.


    Let me know how it goes. Thanks!

    Sameer K

    (Type '@' and type my name to mention me when you reply)

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    September 10, 2026

    Hey, @default4tlqnhmtxerl. Welcome to the Lightroom Community. I couldn't find crash reports submitted with the account you've signed in to the community with. If you see a crash dialogue, submit it with your Adobe ID. Check here for more steps: https://adobe.ly/3Wpjx0B


    Does Lightroom not launch at all? Since you're probably in an IT-managed network, check if Lightroom works when you're disconnected from the internet.


    If you're authorized to make changes in macOS Settings, make sure Lightroom has Full disk access on macOS: https://adobe.ly/3V2gZXB


    Let me know how it goes.
    Thanks!
    Sameer K
    (Type '@' and type my name to mention me when you reply)

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