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A
animosity55
Participant
October 29, 2024
Question

Lightroom (Cloud-Based App) keeps crashing on desktop

  • October 29, 2024
  • 1 reply
  • 284 views

Hello,

 

I need help trying to figure out why my app keeps crashing on my desktop. It has been happening when I try to edit, scrolling through images too fast, and even when trying to export.

 

I have had my task manager up while editing to try and see if anything is out of sorts, but everything is in working order, as far as the system goes. Everything is updated to the latest drivers.

If there is anything else that is needed let me know. 

 

This has become a nightmare for my work-flow

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 29, 2024

Please go to Help>System Info… and provide us with your software's installed version number. 

 

Rikk Flohr: Adobe Photography Org
A
animosity55Author
Participant
October 29, 2024

Hi Rikk,

 

Thank you for your response.

 

Here is everything as follows:

 

Lightroom version: 8.0 x64 [ 20241003-1027-def78b5 ] (Oct 3 2024)
NGL Version: 1.39.0.9
WF Version: 7.0 f8231de
VF Version: 1.0.150
HIL Version: 40501
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0
PH Version: 5.0

Operating system: Windows 10
OS Version: Windows 10 Home (2009)
Application architecture: x64
System architecture: x64
Computer model: System manufacturer System Product Name / AMD Ryzen 7 3700X 8-Core Processor
Logical processor count: 16
Processor speed: 3.5 GHz
Built-in memory: 32682.3 MB
Real memory available to Lightroom: 32682.3 MB
Real memory used by Lightroom: 1658.9 MB (5.0%)
Virtual memory used by Lightroom: 3372.9 MB
Memory cache size: 3502.0 MB

Internal Camera Raw version: 17.0 [ 2043 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 557MB / 16341MB (3%)

Displays: 1) 1920x1080, 2) 1080x1920
System DPI setting: 96 DPI
Dark Mode: Yes
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon RX 5700 XT (32.0.11027.1003) - 8 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I4_GPU4, hard: success, soft: success, al: Yes, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC

Rikk Flohr_Photography
Community Manager
Rikk Flohr_PhotographyCommunity Manager
October 29, 2024

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

 

Rikk Flohr: Adobe Photography Org
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