Lightroom Cloud library missing after Admin Console admin assignment (identity container issue)

Update:

Adobe support has now closed the case after backend investigation stating they could not retrieve the Lightroom data.

However, the issue was previously acknowledged here as involving account identity, profile/container mapping and cloud storage visibility after temporary Admin Console administrator assignment.

My personal Lightroom plan remains active but the library is still empty.

Hi ​@pedrostoryteller,

Thanks for the detailed explanation. I understand how concerning this is.

I checked, and it looks like you’re already in touch with our technical support team on this case.

Since this involves:
• Account identity
• Profile/container mapping
• Cloud storage visibility
This requires backend investigation and cannot be resolved directly from the community side.

In the meantime, please continue working with the support agent assigned to your case. Let us know here if you face any difficulty reaching them or if there are any delays.

Since you’re using a Teams/Org setup, you can also refer to:  https://helpx.adobe.com/enterprise/using/support-for-teams.html

These cases typically involve Identity/Storage services, and the support team is best equipped to trace and restore the correct container mapping.

If you need help escalating or don’t hear back, feel free to reach out. We’ll assist from here.

Best regards,
Anshul Saini