Lightroom (Cloud) on Windows Turns Photos Completely Black/White During Adjustments

Forum|Forum|3 months ago
November 8, 2025
1 reply
103 views

While using Lightroom (cloud-based) on my Windows machines, I’ve been experiencing a strange issue: after some time, when adjusting the lighting settings, the photo suddenly turns completely black or completely white. I can only see the actual effect of my adjustment after I stop moving the slider. You can see this issue clearly in the video I attached.

This only happens on my Windows devices — both on my desktop and laptop. I have never encountered this problem on my Mac Pro or iPad Pro.

My systems:

Desktop: Ryzen 9 9950X3D, 128 GB Corsair 6000 MHz RAM, GeForce RTX 5070 Ti

Laptop: i7-14700HX, 32 GB RAM, GeForce RTX 4070

1108.zip

Others

A

Aleke

Community Manager

Hi @konacoglu.art, thanks so much for reaching out!
Could you let us know if this happens with certain photos or all of them? Also, what file format are your photos in? It would help to know which exact version number of Lightroom you’re using too.
In the Lightroom preferences, try turning off GPU acceleration and see if that makes a difference. It’s interesting that this is happening on both your desktop and laptop, could you double-check that your GPU drivers are fully up to date?
Thanks again for your patience!
Alek

*(If you mention me with an @, like @Aleke, I’ll get a notification and can respond faster.)*

K

konacoglu.artAuthor

Participating Frequently

Hi @Aleke

After working on edits for a while, the issue starts happening. When I restart and reopen Lightroom, it works normally again. It happens with both Fujifilm RAF files and Canon CR3 files. All my applications and my entire system are fully up to date, and all my drivers are current. NVIDIA Studio drivers are active on the affected computers.

Lightroom (cloud-based) version: 20251017-1944-414afc8 Build

I also suspected it might be GPU-related, so I disabled all GPU interaction, but after some time the issue still comes back. It happens on both my desktop and my laptop.

K

konacoglu.artAuthor

Participating Frequently

Hi @konacoglu.art, thanks for sharing those extra details!
After reviewing the video again, the behavior looks similar to what happens when you hold down the Alt key while adjusting certain sliders in Lightroom, normally holding that key shows solid black/white overlays or masks to highlight affected areas.
Could you try pressing the Alt key again to see if that resolves it? Sometimes the system can think the key is still pressed, or another app/hardware might be triggering it. If you have other processes running, try closing them and see if the issue changes.
Thanks for checking, and let us know what you find!
Alek

Hi @Aleke

I haven’t had the chance to try the solution you suggested yet; I’ll be able to start working on the photo series waiting for editing next week. I’ll try it on my Windows machines and see if the issue persists with your suggested fix. Thanks in advance.

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