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Eighteen24118102px55
Participant
July 23, 2022
Question

Lightroom collections missing after re-subscribing the application (macOS)

  • July 23, 2022
  • 1 reply
  • 90 views

All of my collections are removed/deleted after one of my payments got cancelled and I paid for it again. Can someone help me through this 

{Title edited by Moderator}

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1 reply

Ranjisha Sengupta
Ranjisha Sengupta
Legend
July 29, 2022

Hi there,

 

Sorry to hear that the collections are missing in your Lightroom. Thanks for reaching out. We're here to help.

Which version of the application and macOS are you using? Can you try signing out and signing back in once? Have you tried reinstalling the application after the payment got canceled? Were the collections synced? 

Are you logged in with the correct AdobeID?

 

We're here to help, just need some more info.

 

Thanks.

Ranjisha

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