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Participant
September 20, 2022
Question

lightroom conflict with win10

  • September 20, 2022
  • 1 reply
  • 144 views

i have dell G3 with win10 and nvidia geforce gtx 1650 and every time i open the light room it crahes and the laptop restart 

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1 reply

Sameer K
Community Manager
Community Manager
September 21, 2022

Hi there, we're here to help. I'll need more information to help you with this.

 

Which Lightroom are you referring to, is it Lightroom Desktop or Lightroom Classic? Has this started since a recent update of Lightroom or the operating system?

 

Try opening Lightroom by right-clicking and selecting 'Run as Administrator' as the first step.

 

 

If Lightroom still crashes, please open Event Viewer from Windows Search.

  • Go to Windows Logs > Application Logs & look for Error & Warning logs.

     

  • Share the log related to Lightroom's crash instance with us.

 

I hope to hear from you soon.

Thanks!
Sameer K