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H
Hungrymark
Participant
June 28, 2020
Question

Lightroom crashes and quits after June update on iOS

  • June 28, 2020
  • 2 replies
  • 403 views

Since the June update lightroom keeps crashing back to the home screen on my ipad. Extremely annoying, tried uninstalling and reinstalling, turning machine off and on, no dice. Help please!

This topic has been closed for replies.

2 replies

I
Community Manager
Ignacio B.Community Manager
Community Manager
June 29, 2020

Can you please let us know when it crashes, is it on startup or during a specific operation?

Thanks,
Ignacio

H
HungrymarkAuthor
Participant
June 29, 2020

Both. It was crashing perhaps 80% of the time on start up. Then on the few times I managed to get into it out would then crash in the middle of work. There was no pattern to the operation I was trying to perform. I contacted the online help chat thing, who advised me to uninstall and reinstall the app, which I had done already to no avail. I was then advised to restore the ipad to factory settings and start over. I did that (requiring me to back up all data to icloud and restore it afterwards, a bit of a pain) but the problem persists. Again, mostly on start up. Looking at this forum and reviews on the iOS app store I'm not the only one encountering this issue since the update. Needs fixing ASAP or I'm cancelling the subscription and getting Affinity Pro instead!

I
Community Manager
Ignacio B.Community Manager
Community Manager
June 29, 2020

I can understand the frustration.

To have a chance to understand this issue we need to know more about what kind of device you have.

What would help us a lot would be if you could create a diagnostic log.
1. Lightroom Settings/Help & Support
2. do a long tap on the Access our user forums
that should bring up dialog, if you have an email client setup it will open up a mail that you can send to us.

Thanks,
Ignacio

peters69877991
peters69877991
Participant
June 28, 2020

Since the update the performance is pretty bad on my ipad pro as well.. hope they'll fix it

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