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jasonh57366982
jasonh57366982
Inspiring
January 19, 2019
Answered

Lightroom crashes before it even opens a window

  • January 19, 2019
  • 2 replies
  • 584 views

I click open

I get this crash report window

Then i am left wandering why adobe wont talk to a paying customer, instead pushing me to a user forum??

Hahahahahahahaahaaaaaa

I have tried

- uninstalling, removing preferences

- rebooting

- re-installing

and the problem persists

This topic has been closed for replies.
Correct answer jasonh57366982

I have fixed by deleting the contents of the CoreSync folder.

1 Signed out of CC

2 closed CC

3 killed CC tasks in task manager

4 deleted contents of C:\Users\[User]\AppData\Roaming\Adobe\CoreSync

5 rebooted

6 signed in

7 opened Lightroom CC ok and sync has started.

2 replies

jasonh57366982
jasonh57366982AuthorCorrect answer
Inspiring
January 24, 2019

I have fixed by deleting the contents of the CoreSync folder.

1 Signed out of CC

2 closed CC

3 killed CC tasks in task manager

4 deleted contents of C:\Users\[User]\AppData\Roaming\Adobe\CoreSync

5 rebooted

6 signed in

7 opened Lightroom CC ok and sync has started.

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
January 19, 2019

I was trying to see if I could figure out what platform/device you are on by the screenshots. Can you provide those details along with... are you logged in to your account? Do you have any other Adobe apps... are you able to open them?

jasonh57366982
jasonh57366982Author
Inspiring
January 19, 2019

Hi cmgap,

I am logged in on the creative cloud app from which I am launching lightroom from.  Also, if launched from the start menu it also crashes before a window is shown.

Photoshop opens fine.

system details below.

cmgap
Community Expert
cmgapCommunity Expert
Community Expert
January 19, 2019

I wonder if you completely sign out of the CCM (not quit) and restart your system, then sign back in if you will have better luck opening from the CCM? It's quite odd that you can open Photoshop without any issue (good but strange).

Do you also use Classic? Can you launch Classic?

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