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HenryNovember
Participant
August 1, 2020
Question

Lightroom crashes computer (Macbook Pro 2020)

  • August 1, 2020
  • 1 reply
  • 293 views

I'm having problems with my new computer and Lightroom. Namely Lighroom keeps crashing my computer when using the programme and it usually happens once every hour. I also added the last error report to this post. I hope someone has some ideas what to do 🙂 

 

Best regards

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1 reply

Akash Sharma
Akash Sharma
Legend
August 4, 2020

Hi there, 

 

Sorry that Lightroom desktop keeps crashing your computer. 

 

Which version of Lightroom desktop are you using and what is your operating system version? Would you mind checking the steps below:

 

  • Would you mind resetting the Lightroom app preferences to default? Press and hold the Shift + Option + Delete keys.(Mac) or Press and hold the Shift + Alt keys while starting Lightroom. A dialog box should appear asking you restore the preferences.
  • Uncheck the option "use graphics processor" under the Preferences> Performance menu.

 

Let us know the outcome.

 

Thanks,

Akash

 

 

H
HenryNovemberAuthor
Participant
August 16, 2020

Sorry for the delay, but tryed it out today and still crashing. I was able to use the programm for 5 minuties before it happened...I also contacted support and tryed everything they recommended, which was reinstalling Lightroom. 

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