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Chris29656126tgx3
Participant
June 12, 2023
Question

Lightroom Crashes on launch on Mac Pr0

  • June 12, 2023
  • 3 replies
  • 170 views

My Lightroom app immediately closes after I open it. I have tried uninstalling, rebooting, and reinstalling, but the problem persists. I have also tried to log in with a different email but there has been no change. My other Adobe apps are running well. What could be the problem? I use the app daily for work and I need it to work. I don't want to use other software but I will if I must.

    This topic has been closed for replies.

    3 replies

    clintf44626856
    clintf44626856
    Participant
    June 14, 2023

    I have this very same problem and I tried the steps outlined by Sameer and it still crashes on launch.  I did choose the option to provide my email - clintlfinch@outlook.com - to adobe.

    clintf44626856
    clintf44626856
    Participant
    June 14, 2023

    Sorry, forgot to mention I am using a MacBook M1 Pro.  16GB RAM

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    June 12, 2023

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s?  Apple’s?

     

    Rikk Flohr: Adobe Photography Org
    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    June 12, 2023

    Hey, @Chris29656126tgx3. I understand crashes can be frustrating. I'll need more info to help you figure this out. What version of Lightroom & the macOS are you working on?

     

    Before troubleshooting, log in to Lightroom Web (https://lightroom.adobe.com) to ensure your work is backed up & synced to the cloud.

    Try this:

    • Go to the following location to launch Photoshop via the terminal.
      In Finder > Application Folder > Lightroom Classic > Right-click on Lightroom.app > Show Package Contents > Contents > macOS > Lightroom - double click to open.
    • If Lightroom does not work, share what comes up in the terminal window after Lightroom crashes.

     

    Let me know how it goes. Thanks!
    Sameer K

     

     

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