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Greg28238262jkln
Participant
February 3, 2023
Question

Lightroom crashes persistently

  • February 3, 2023
  • 1 reply
  • 566 views

Since upgrading to iPhone 14, my Lightroom crashes persistently and has become virtually unusable. Are others experiencing this and has anyone identified a cause or fix?

This topic has been closed for replies.

1 reply

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Community Manager
Charlie.DCommunity Manager
Community Manager
February 3, 2023

Can you share more info about when the crashes occur, what you are doing in Lightroom when this happens?

Of course the app should never crash, but anything you can share might give some clues about how to resolve this.

The first things I would try are to reboot the device, and then re-install the app. 

 

NOTE: if you are using the free version of the app, please be careful and back up your images (originals and edits) before deleting the app.  You can use batch export to help with this. Or make a full backup of your device before proceeding. If you are a paid user, just ensure your app has fully synced your images and edits to Lightroom cloud storage, and then it should be safe to reinstall.

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Greg28238262jklnAuthor
Participant
February 4, 2023

The crashes occur every time I use the app, which is only for basic photo editing and exporting back into my iPhone photo gallery. I cannot pick up a pattern of it being linked to another particular app that is open at the time. It happens every time I use Lightroom, without fail. I have to keep reopening the app, then I manage to edit 2-3 more pictures, then it crashes again.

C
Community Manager
Charlie.DCommunity Manager
Community Manager
February 5, 2023

Is there a specific edit feature that causes the crash to happen?

What specific device and iOS version are you using?

Does it help if you reboot the device?  Or reinstall the app?

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