lightroom crashing

Forum|Forum|7 months ago
September 2, 2025
2 replies
115 views

my light room is so slow and i have powerful pc. please fix it otherwise i have to cancel my membership and switch to another software

Windows

nikunj.m

Legend

Hi, thanks for reaching out!

Please go to the Help menu in Lightroom, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us.

You can start by trying to reset the preferences of Lightroom using the steps mentioned below:

1. Quit Lightroom.

2. Windows: Press and hold the Shift + Alt keys.

3. While holding down the keys, launch Lightroom.

4. Select the option to confirm resetting the preferences.

Let us know how it goes!
Thanks,
Nikunj

KR Seals

Community Expert

Please explain:

What is your compter system? Mac, PC, iPhone, Android?

Exactly what are you doing when the crash happens?

Do you get a crash report?

If your images are already in Lightroom and in the cloud, you can access them through: Lightroom.Adobe.com

You can even add images directly there. They go into your cloud storage.

Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.

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