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Amin_Mohagheghi3293
Participant
Sep 2, 2025 10:53 PM UTC
Question

lightroom crashing

my light room is so slow and i have powerful pc. please fix it otherwise i have to cancel my membership and switch to another software

2 replies

nikunj.m
nikunj.m
Legend
Sep 3, 2025 11:49 AM UTC

Hi, thanks for reaching out!

Please go to the Help menu in Lightroom, then System Info, and copy the text. You can share the info with us by either pasting it as a reply here or in a text file and sharing the file with us. 

You can start by trying to reset the preferences of Lightroom using the steps mentioned below:

1. Quit Lightroom.

2. Windows: Press and hold the Shift + Alt keys.

3. While holding down the keys, launch Lightroom.

4. Select the option to confirm resetting the preferences. 

 

Let us know how it goes! 
Thanks,
Nikunj

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    KR Seals
    Community Expert
    KR SealsCommunity Expert
    Community Expert
    Sep 3, 2025 12:21 AM UTC

    Please explain:

    What is your compter system? Mac, PC, iPhone, Android? 

    Exactly what are you doing when the crash happens?

    Do you get a crash report?

    If your images are already in Lightroom and in the cloud, you can access them through: Lightroom.Adobe.com

    You can even add images directly there. They go into your cloud storage.

     

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