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rhondah315679
rhondah315679
Participant
Oct 14, 2023 8:54 PM UTC
Question

Lightroom Crashing

Adobe CC Lightroom keeps crashing (Windows desktop).  I've updated the NVIDIA graphics driver; I've uninstalled and reinstalled it.  It will not stay open long enough for me to review the preferences, etc. Has anyone else experienced this?  Thanks in advance.  

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    4 replies

    Shubham280687446odd
    Participant
    Jun 29, 2024 4:29 AM UTC

    My Lightroom also keeps crashing i sent out multiple reports no help there is no one on the chat feature either. 
    First it was only when using masking tool now i cannot use anything tried going to lightroom classic that wont even open for me.

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Oct 14, 2023 9:06 PM UTC

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s? Microsoft’s?

     

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    Rikk Flohr: Adobe Photography Org
    rhondah315679
    rhondah315679Author
    Participant
    Oct 28, 2023 9:24 PM UTC

    It was an Adobe dialog box.  

     

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    Rikk Flohr-Retired
    Adobe Employee
    Rikk Flohr-Retired
    Oct 29, 2023 1:48 PM UTC

    Do you use a different email address when filling out the crash report?

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    Rikk Flohr: Adobe Photography Org
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