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Jaime31522153zrbx
Participating Frequently
August 6, 2023
Question

Lightroom crashing during startup

  • August 6, 2023
  • 1 reply
  • 823 views

Lightroom is crashing during startup. This is a corporate account on a MacBookPro (Apple M1 Pro)

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    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    August 7, 2023

    We’ve reviewed the email address you use with this forum and find no crash reports in our system.

     

    Did you see a crash dialog?

    Do you use a different email address when filling out the crash report?

    Was the crash dialog Adobe’s?  Apple’s?

     

    Rikk Flohr: Adobe Photography Org
    J
    Jaime31522153zrbxAuthor
    Participating Frequently
    August 7, 2023

    Hi Rick,

     

    I use the same email, but there is no crash dialog. The crash is definitely Adobe's since the computer is working fine. I have attached a screen recording to show you how it fails to complete the startup.

     

     

    J
    Jaime31522153zrbxAuthor
    Participating Frequently
    August 7, 2023

    Thank you for checking.

     

    I would recommend a reinstall and a preference file reset:

    Clean Lightroom Install Procedure

    • Close Lightroom
    • Restart the computer
    • Use the Adobe Creative Cloud App to uninstall Lightroom
    • Restart the computer
    • Install Lightroom via the Creative Cloud App without launching any other programs.
    • Restart the computer
    • Launch Lightroom
    • Wait 5 minutes

      This procedure works for both Lightroom Classic and Lightroom Desktop.

    If you are using Lightroom Desktop it can change the location of your local storage. Please review this setting after resetting preferences. 

     

    Reset Procedure:

    1. Close Lightroom.

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

    3. Overwrite the Preferences when prompted by the dialog.

    4. Close Lightroom.

    5. Restart Lightroom.

     


    After reading other discussions, I have done both of these procedures multiple times. That is the reason I'm here.

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