Lightroom crashing on launch on macOS after changing subscription

Question

I just switched from a basic photography plan with only Lightroom, Lightroom Classic and Photoshop to the Creative Cloud All Apps plan. I never had an issue with Lightroom before i switched planns but now, every time I try to open my Adobe Lightroom app, a block pops up and says that an error has occured. It gives me the option to send a report and I have a few times but nothing has changed and I haven't heard anything. Just wondering if this is a problem others have had...

{Thread title edited by moderator}

nikunj.m · Answer

Hi,

We're sorry about the trouble with Lightroom. Would you mind sharing the version of Lightroom you're using along with your computers macOS version? Have you tried re-installing the app or sign out & sign back in to the Creative Cloud desktop app to check if that helps? If not, please try that to check if it makes a difference.

You can also try resetting the Preferences of Lightroom by launching the app while pressing & holding the Shift + Option keys. Click on Reset Preferences or Yes when you get the prompt to reset Preferences.

Let us know if it helps!

Regards,

Nikunj

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