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Participating Frequently
April 12, 2025
Question

Lightroom crashing when masking

  • April 12, 2025
  • 1 reply
  • 807 views

Hey, I'm using Lightroom (not classic) and it always lags when I try to mask something. It lags, sometimes it unlags after like a minute, sometimes it crashes.

System info:

Host Name: PRUZNAKPC
OS Name: Microsoft Windows 11 Pro
OS Version: 10.0.26100 N/A Build 26100
OS Manufacturer: Microsoft Corporation
OS Configuration: Standalone Workstation
OS Build Type: Multiprocessor Free
Registered Owner: N/A
Registered Organization: N/A
Product ID: 00330-81624-94426-AA544
Original Install Date: 13/10/2024, 17:43:21
System Boot Time: 12/04/2025, 18:46:28
System Manufacturer: ASUS
System Model: System Product Name
System Type: x64-based PC
Processor(s): 1 Processor(s) Installed.
[01]: AMD64 Family 25 Model 97 Stepping 2 AuthenticAMD ~4201 Mhz
BIOS Version: American Megatrends Inc. 2413, 04/02/2024
Windows Directory: C:\WINDOWS
System Directory: C:\WINDOWS\system32
Boot Device: \Device\HarddiskVolume1
System Locale: cs;Czech
Input Locale: en-us;English (United States)
Time Zone: (UTC+01:00) Belgrade, Bratislava, Budapest, Ljubljana, Prague
Total Physical Memory: 32,480 MB
Available Physical Memory: 13,577 MB
Virtual Memory: Max Size: 35,168 MB
Virtual Memory: Available: 4,874 MB
Virtual Memory: In Use: 30,294 MB
Page File Location(s): C:\pagefile.sys
Domain: WORKGROUP
Logon Server: \\PRUZNAKPC
Hotfix(s): 3 Hotfix(s) Installed.
[01]: KB5054979
[02]: KB5055523
[03]: KB5058538
Network Card(s): 3 NIC(s) Installed.
[01]: Realtek Gaming 2.5GbE Family Controller
Connection Name: Ethernet
DHCP Enabled: Yes
DHCP Server: 10.0.0.138
IP address(es)
[01]: 10.0.0.197
[02]: fe80::3c09:bd9a:b502:a62b
[03]: 2a00:102b:4004:eaf0:39f7:4ca5:8999:80ce
[04]: 2a00:102b:4004:eaf0:1e1b:b98a:f786:64d4
[02]: Realtek 8852BE Wireless LAN WiFi 6 PCI-E NIC
Connection Name: Wi-Fi
Status: Media disconnected
[03]: Bluetooth Device (Personal Area Network)
Connection Name: Bluetooth Network Connection
Status: Media disconnected
Virtualization-based security: Status: Running
Required Security Properties:
Available Security Properties:
Base Virtualization Support
Secure Boot
DMA Protection
Secure Memory Overwrite
UEFI Code Readonly
SMM Security Mitigations 1.0
Mode Based Execution Control
Services Configured:
Hypervisor enforced Code Integrity
Services Running:
Hypervisor enforced Code Integrity
App Control for Business policy: Enforced
App Control for Business user mode policy: Off
Security Features Enabled:
Hyper-V Requirements: A hypervisor has been detected. Features required for Hyper-V will not be displayed.

 

I have no idea how to solve it. Thanks

 

[moved from bugs to discussions according to the community rules - Mod]

1 reply

F. McLion
Community Expert
Community Expert
April 13, 2025

Is your GPU driver up-to-date?

Please post the system information found in the help menu of Lr.

 

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PruznakAuthor
Participating Frequently
April 13, 2025

Hello, yes, the most recent drivers available for my GPU are installed.

Lightroom help system info:

Lightroom version: 7.5 x64 [ 20240801-2320-5b173a1 ] (Aug 1 2024)
NGL Version: 1.37.0.9
WF Version: 6.4 b041ae4
VF Version: 1.0.139
HIL Version: 40409
CAI Version: adobe_c2pa/0.9.3 c2pa-rs/0.31.0

Operating system: Windows 11
OS Version: Windows 11 Pro (2009)
Application architecture: x64
System architecture: x64
Computer model: ASUS System Product Name / AMD Ryzen 7 7800X3D 8-Core Processor
Logical processor count: 16
Processor speed: 4.2 GHz
Built-in memory: 32479.8 MB
Real memory available to Lightroom: 32479.8 MB
Real memory used by Lightroom: 1524.6 MB (4.6%)
Virtual memory used by Lightroom: 2478.3 MB
Memory cache size: 3579.2 MB

Internal Camera Raw version: 16.5 [ 1953 ]
Maximum thread count used by Camera Raw: 9
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 679MB / 16239MB (4%)

Display: 2560x1440
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: AMD Radeon RX 7800 XT (32.0.13031.3015) - 16 GB
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: Yes, init: I3_GPU4, hard: success, soft: success, al: No, dl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\Pruznak\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\Pruznak\AppData\Local\Adobe\Lightroom CC\Data

F. McLion
Community Expert
Community Expert
April 14, 2025
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