Skip to main content
Participant
June 29, 2023
Question

Lightroom crashing when using mask tools

  • June 29, 2023
  • 1 reply
  • 184 views

Lightroom was working for a few weeks and now I cannot use lightroom masks without crashing the application. Basically its useless....

 

Anyone have ideas?

 

I reinstalled video drivers.

 

<crashreport serviceVersion="4.8.0.5" clientVersion="4.8.0.5" applicationName="Adobe Lightroom" applicationVersion="6.4" build="20230601-0912-70a59ed" source="Windows-Client" crashType="n/a">
<time year="2023" month="6" day="28" hour="20" minute="8" second="57" timeoffset="-480" timezone="Pacific Daylight Time"/>
<user guid="e481fb15-09a4-4d13-bec7-9c1bbf993a97"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="22621" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="65256" machine="12th Gen Intel(R) Core(TM) i7-12700" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="20" cpuType="8664" cpuFreq="2112 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3060 Ti" description="NVIDIA GeForce RTX 3060 Ti" driverDate="20230524000000.000000-000" driverVersion="31.0.15.3598" videoModeDescription="3440 x 1440 x 4294967296 colors" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2489&#38;SUBSYS_C9761028&#38;REV_A1&#92;4&#38;209E2803&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFF3602B06B">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x

 

 

 

 

This topic has been closed for replies.

1 reply

Rikk Flohr_Photography
Community Manager
Community Manager
June 29, 2023

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

 

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s?

 

Likely a video driver issue. Please check with your card's manufacturer for an update. 

Rikk Flohr: Adobe Photography Org