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Flawless_Wizard15B9
Known Participant
December 29, 2023
Question

Lightroom (desktop) - "An unknown error has occurred"

  • December 29, 2023
  • 1 reply
  • 325 views

When accessing just the Cloud tab, I am regularly receiving a "An unknown error has occurred" message.

 

This occurs on both my 13" and 15" MacBook Airs - running the latest version of macOS Sonoma.  The 13" has 8GB of RAM and the 15" has 16GB.  Both 1TB SSD's.

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    1 reply

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    December 29, 2023

    Hey, @Flawless_Wizard15B9. We'll need more info to help you figure this out. What exact versions of Lightroom & macOS are you working on? Are these computers connected to the same internet network?

     

    Here are a few things to try & find the root cause of this issue:

    1 - Try accessing Lightroom Web (https://lightroom.adobe.com) on both devices.

    2 - Try using a mobile hotspot for internet access & check if that helps.

     

    Let me know how it goes.

    Thanks!
    Sameer K

    F
    Flawless_Wizard15B9Author
    Known Participant
    December 29, 2023

    Lightroom 7.1.2 and macOS Sonoma 14.2.1.

     

    Both laptops are connected to the internet.  There aren't any issues with LightroomWeb.

     

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