Lightroom desktop app says I don't have a paid subscription

Question

Even though I have the full version of the app, It keeps saying I need to renew it. I am currently logged in on Adobe Lightroom and Creative Cloud Desktop apps, and I've tried unistalling and relogging on both. Didn't work. Creative Cloud says I have full access, but when I lauch it, It prevents me from using the tools. When I click the Buy Now button, It shows me that I've already bought it, but doesn't change a thing, as It keeps showing me that I need to renew it and blocking my access.

nikunj.m · Answer

Hi,

We're sorry that you're not able to use Lightroom desktop using your subscription. It appears that you got the subscription through your School/University & some Educational subscriptions do not include the Lightroom services. For more details, please check: https://helpx.adobe.com/lightroom-classic/kb/lightroom-mobile-available-education-memberships.html

You can also check: https://helpx.adobe.com/enterprise/using/kivuto-faq.html

Regards,

Nikunj

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded