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matthew_5332
Known Participant
February 20, 2025
Question

Lightroom Desktop freezes (then crashes) when the "What's New Feb 2025" window appears

  • February 20, 2025
  • 1 reply
  • 1054 views

What information do you need?  PC Specs?  Logs?

It just crashes when the "What's New" window appears.  It keeps happening every time I launch the app too because I never have a chance to dismiss the window.  The crash report window appears the next time I start the app, but I don't have enough time to submit before it crashes again.

    1 reply

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 21, 2025

    It is recommended that you do a clean reinstall and then a preference reset.

    Clean Lightroom Install Procedure

    • Close Lightroom
    • Restart the computer
    • Use the Adobe Creative Cloud App to uninstall Lightroom
    • Restart the computer
    • Install Lightroom via the Creative Cloud App without launching any other programs.
    • Restart the computer
    • Launch Lightroom
    • Wait 5 minutes

     

    This procedure works for both Lightroom Classic and Lightroom Desktop.

    If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

     

    Reset Procedure:

    1. Close Lightroom.

    2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

    3. Overwrite the Preferences when prompted by the dialog.

    4. Close Lightroom.

    5. Restart Lightroom.

    If after this, you do not see any improvement, Windows Updates and Video Driver updates would be next on the list of troubleshooting. 

     

    Rikk Flohr: Adobe Photography Org
    M
    matt_4572
    Participant
    February 24, 2025

    Hi Rikk,

    I'm replying from my work account, which is the one getting the crashes.  I've gone ahead and tried everything you suggested, including the ALT+Shift preferences reset.  I am also up to date on Windows with the latest Nvidia Studio Drivers (572.16).  Still getting the same crash on startup. 

    One thing to note is that this accound has a lot of shared albums with my personal account, so that could be a contributing factor.  Meaning the albums are created by my personal account and shared with my work account.

    I wanted to reply from this account because I was able to send a crash report with this account last week.  Hopefully somebody could take a look at that.

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    February 25, 2025

    I've checked under both email addresses and have found no crash reports received from either. 

     

    The next time you experience a crash, fill out the dialog-including your email address, screenshot the dialog, submit the dialog, and then post the screenshot here in this thread. 

     

    Thanks!

     

    Rikk Flohr: Adobe Photography Org
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