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Winkle69
Participant
Apr 12, 2025 2:35 PM UTC
Answered

Lightroom Desktop (not classic) 8.2 will not open

In the last couple of weeks Lr desktop 8.2 (not classic) is getting more diffcult to open with my windows machine without have to restart/shutdown mutilple times.  Each day it gets worse.  I cannot find any help online becasue all the references refer to classic.  Any help would be apprecated.  thank you

Rikk Flohr-Retired
Rikk Flohr-RetiredCorrect answer
Apr 14, 2025 1:02 PM UTC

Given the scant details provided, I can only offer generic troubleshooting. 

I recommend the following:

Clean Lightroom Install Procedure

  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom
  • Restart the computer
  • Install Lightroom via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes

Then:


This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

 

 

Rikk Flohr: Adobe Photography Org

3 replies

Winkle69
Winkle69Author
Participant
Apr 20, 2025 11:46 AM UTC

Thank you, that fixed my issue!!!!!

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Rikk Flohr-Retired
Adobe Employee
Apr 20, 2025 1:28 PM UTC

Thank you for reporting back. 

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Rikk Flohr: Adobe Photography Org
Rikk Flohr-Retired
Adobe Employee
Rikk Flohr-RetiredCorrect answer
Apr 14, 2025 1:02 PM UTC

Given the scant details provided, I can only offer generic troubleshooting. 

I recommend the following:

Clean Lightroom Install Procedure

  • Close Lightroom
  • Restart the computer
  • Use the Adobe Creative Cloud App to uninstall Lightroom
  • Restart the computer
  • Install Lightroom via the Creative Cloud App without launching any other programs.
  • Restart the computer
  • Launch Lightroom
  • Wait 5 minutes

Then:


This procedure works for both Lightroom Classic and Lightroom Desktop.

If you are using Lightroom Desktop, it can change your local storage location. Please review this setting after resetting preferences. 

 

Reset Procedure:

1. Close Lightroom.

2. Hold down [Alt/Opt]+[Shift] while restarting Lightroom.

3. Overwrite the Preferences when prompted by the dialog.

4. Close Lightroom.

5. Restart Lightroom.

 

 

Translate
Rikk Flohr: Adobe Photography Org