Lightroom desktop not working even after renewing plan

Forum|Forum|5 years ago
July 21, 2020
3 replies
1162 views

Hello! I pay my plan through Apple. I pay there since 2019 and my mobile app and desktop worked great so far. This last time I paid the 16th and was working with my phone, but today I checked Lightroom desktop and it keeps asking me to renew. The app on the phone says that I'm subscribed, and when I go inside my adobe account I have the plan working, so I don't know why is just the desktop version not working anymore. Thanks!

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99jon

Legend

The Lr 1tb plan is available from the App Store on a Mac computer. Suggest you contact Apple who are responsible for licensing.

A

athletic_Coconut98BCAuthor

Participant

I'm trying on both sides, thanks!

andrewr41201396

Participant

Any luck on this? having the same issue

99jon

Legend

If you are subscribed on the phone you probably purchased the in-app premium features. To get the desktop app you need to cancel the existing subscription at the App Store or iTunes. Then take out a subscription for the Lr plan directly with Adobe. It’s a better deal because you get mobile, desktop and more storage. Everything included in a single price of $9.99pm or local currency price.

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athletic_Coconut98BCAuthor

Participant

Thanks! But I already pay that for the mobile, desktop and more storage. Like I said, I've been paying and renewing the same way since last year for all of it, and was working perfect until this month. The problem is that I can't pay directly with Adobe because it doesn't work in my country, but works with apple.