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pilvicloud
pilvicloud
Participant
October 11, 2019
Question

Lightroom disappeared after almost a year using, photos too after updating today

  • October 11, 2019
  • 2 replies
  • 262 views

Hi,

 

I was updating Bridge and Lightroom for my brand new camera use today with the result Lightroom disappeared with all my previous photos, too. I have used Lightroom since February 2019. Bridge was updated and can show now the new camera´s photofiles. However,  now trying to open Lightroom I only got an offer "to start a free 7 day trial".  What has happened? 

    This topic has been closed for replies.

    2 replies

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    October 12, 2019

    Where and how did you log in? Have you checked the status of your account at adobe.com?

    JohanElzenga
    Community Expert
    JohanElzengaCommunity Expert
    Community Expert
    October 11, 2019

    Sounds like you are not logged in to your Adobe account.

    -- Johan W. Elzenga
      pilvicloud
      pilvicloudAuthor
      Participant
      October 11, 2019
      Thanks Johan, but I am logged in.
      JP Hess
      JP Hess
      Inspiring
      October 11, 2019
      Is it possible that you installed Lightroom (which is now the that cloud-based Lightroom) when you should have installed Lightroom Classic? Lightroom Classic is the familiar Lightroom that is desktop-based. Just a thought.
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