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pilvicloud
Participant
October 11, 2019
Question

Lightroom disappeared after almost a year using, photos too after updating today

  • October 11, 2019
  • 2 replies
  • 262 views

Hi,

 

I was updating Bridge and Lightroom for my brand new camera use today with the result Lightroom disappeared with all my previous photos, too. I have used Lightroom since February 2019. Bridge was updated and can show now the new camera´s photofiles. However,  now trying to open Lightroom I only got an offer "to start a free 7 day trial".  What has happened? 

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    2 replies

    Theresa J
    Community Expert
    Community Expert
    October 12, 2019

    Where and how did you log in? Have you checked the status of your account at adobe.com?

    JohanElzenga
    Community Expert
    Community Expert
    October 11, 2019

    Sounds like you are not logged in to your Adobe account.

    -- Johan W. Elzenga
    pilvicloud
    Participant
    October 11, 2019
    Thanks Johan, but I am logged in.
    JP Hess
    Inspiring
    October 11, 2019
    Is it possible that you installed Lightroom (which is now the that cloud-based Lightroom) when you should have installed Lightroom Classic? Lightroom Classic is the familiar Lightroom that is desktop-based. Just a thought.