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J
Juha263287792qwf
Participant
September 28, 2022
Question

Lightroom does not open on the computer (Windows)

  • September 28, 2022
  • 2 replies
  • 352 views

I'm starting to get pretty annoyed when the program won't open even though I've tried everything. Computer and GPU updates are up to date. I have reinstalled the program and it still doesn't work. It seems pointless to pay for a program that doesn't work.

{Title edited by Moderator}

This topic has been closed for replies.

2 replies

J
Juha263287792qwfAuthor
Participant
October 7, 2022

This error code comes:

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="4.8.0.2" clientVersion="4.8.0.2" applicationName="Adobe Lightroom" applicationVersion="5.5" build="20220803-1612-16f3c2a" source="Windows-Client" crashType="n/a">
<time year="2022" month="10" day="7" hour="11" minute="45" second="36" timeoffset="120" timezone="Suomen kesäaika"/>
<user guid="b10add21-d3f7-4a42-bdc8-12a6a3ee943f"/>
<system platform="Windows 10 Pro" osversion="10.0" osbuild="22621" applicationlanguage="en-us" userlanguage="fi-FI" oslanguage="fi-FI" ram="16175" machine="12th Gen Intel(R) Core(TM) i5-12600K" model="Intel64 Family 6 Model 151 Stepping 2" cpuCount="16" cpuType="8664" cpuFreq="3686 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 3070 Ti" description="NVIDIA GeForce RTX 3070 Ti" driverDate="20220921000000.000000-000" driverVersion="31.0.15.1748" videoModeDescription="2560 x 1440 x 4294967296 väriä" pnpDeviceID="PCI&#92;VEN_10DE&#38;DEV_2482&#38;SUBSYS_88121043&#38;REV_A1&#92;4&#38;209E2803&#38;0&#38;0008" installedDisplayDrivers="nvldumdx.dll"/>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 770" description="Intel(R) UHD Graphics 770" driverDate="20220729000000.000000-000" driverVersion="31.0.101.3302" videoModeDescription="2560 x 1440 x 4294967296 väriä" pnpDeviceID="PCI&#92;VEN_8086&#38;DEV_4680&#38;SUBSYS_7D251462&#38;REV_0C&#92;3&#38;11583659&#38;0&#38;10" installedDisplayDrivers="&#60;&#62;,igd10iumd64.dll,igd12umd64.dll"/>
</gpu>
<crash exception="EXCEPTION_BREAKPOINT" exceptionCode="0x80000003" instruction="0x00007FFDFB83C2B9">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFDFB83C2B9" symbolname="unknown"/>
<stackStatement index="1" address="0x00007FFDE0625B6B" symbolname="MFCreateVideoPresenter2"/>
<stackStatement index="2" address="0x00007FFDE05FCEA4" symbolname="DllCanUnloadNow"/>
<stackStatement index="3" address="0x00007FFDE0626217" symbolname="MFCreateVideoPresenter2"/>
<stackStatement index="4" address="0x00007FFDE05FBBD7" symbolname="DllCanUnloadNow"/>
<stackStatement index="5" address="0x00007FFDE05DAEFA" symbolname="unknown"/>
<stackStatement index="6" address="0x00007FFE0852244D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="7" address="0x00007FFE08DEDF78" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x00007FFDFB83C2B0"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x000001CDBE1C0078"/>
<register name="RDX" value="0x00000048EC8AF928"/>
<register name="RSI" value="0x000001CDBE1C0078"/>
<register name="RDI" value="0x0000000000000001"/>
<register name="RSP" value="0x00000048EC8AF518"/>
<register name="RBP" value="0x00000048EC8AF5E9"/>
<register name="RIP" value="0x00007FFDFB83C2B9"/>
<register name="EFL" value="0x0000000000000282"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<binaryImage start="0x00007FFD6B760000" end="0x00007FFD6B942000" path="InkObj.dll"/>
<binaryImage start="0x00007FFDD6C00000" end="0x00007FFDD6C0E000" path="atlthunk.dll"/>
<binaryImage start="0x00007FFDE4720000" end="0x00007FFDE4764000" path="wisp.dll"/>
<binaryImage start="0x00007FFDEBE90000" end="0x00007FFDEBEA9000" path="tpcps.dll"/>
<binaryImage start="0x00007FFE023E0000" end="0x00007FFE02622000" path="dcomp.dll"/>
<binaryImage start="0x00007FFD89540000" end="0x00007FFD89584000" path="msIso.dll"/>
<binaryImage start="0x00007FFDE2FB0000" end="0x00007FFDE2FC7000" path="ondemandconnroutehelper.dll"/>
<binaryImage start="0x00007FFDF1400000" end="0x00007FFDF1416000" path="adobe\net_client.dll"/>
<binaryImage start="0x00007FFDDC030000" end="0x00007FFDDC18B000" path="adobe\Import.lrmodule"/>
<binaryImage start="0x00007FFDEC130000" end="0x00007FFDEC1BA000" path="mf.dll"/>
<binaryImage start="0x00007FFDF9A20000" end="0x00007FFDF9ABD000" path="MMDevAPI.dll"/>
<binaryImage start="0x00007FFDFAAA0000" end="0x00007FFDFAC84000" path="AudioSes.dll"/>
<binaryImage start="0x00007FFE03D90000" end="0x00007FFE03DA5000" path="resourcepolicyclient.dll"/>
<binaryImage start="0x00007FFDB8CA0000" end="0x00007FFDB8CC5000" path="dxva2.dll"/>
<binaryImage start="0x00007FFDFFBF0000" end="0x00007FFDFFBFB000" path="avrt.dll"/>
<binaryImage start="0x00007FFDFB830000" end="0x00007FFDFB9D8000" path="d3d9.dll"/>
<binaryImage start="0x00007FFD82EE0000" end="0x00007FFD846EA000" path="nvd3dumx.dll"/>
<binaryImage start="0x00007FFE057C0000" end="0x00007FFE057E6000" path="gpapi.dll"/>
<binaryImage start="0x00007FFDE2FE0000" end="0x00007FFDE30BF000" path="MSAudDecMFT.dll"/>
<binaryImage start="0x00007FFDF5690000" end="0x00007FFDF5804000" path="Windows.UI.dll"/>
<binaryImage start="0x00007FFDF5E50000" end="0x00007FFDF5E5C000" path="secur32.dll"/>
</binaryImageSet>
<dumpType>
Mini
</dumpType>
<hbLogSessionDllStatus>

</hbLogSessionDllStatus>
</crash>

</crashreport>

 

Ranjisha Sengupta
Ranjisha Sengupta
Legend
September 28, 2022

Hi there,

 

Thanks for reaching out; we understand your concern.

Which version of Lightroom and windows did you install? Do you see any error messages? What happens when you try to open the application? 

You can try resetting Lightroom's preferences using the steps mentioned here: https://adobe.ly/2JSym5e.

Please back up your presets prior to resetting the preferences.

Let us know how it goes.

 

Thanks! 

Ranjisha

J
Juha263287792qwfAuthor
Participant
September 29, 2022
Hi,

I have both Lightroom Classic and the latest Lightroom version.

Classic works well. Lightroom 5.5 closes immediately after opening.
There used to be an error message, but now it doesn't either.
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