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Participant
Nov 6, 2025 8:53 AM UTC
Question

Lightroom dont work

Hello. I pay regularly every month for Lightroom. But in lightroom it says i dont have any abb ant that its canceled.

What to do??

Kind regards

Morten

2 replies

nikunj.m
Legend
Nov 20, 2025 7:17 PM UTC

Hi, just checking in to see if you're still experiencing the same behavior or if the step shared above helped. 


Thanks,
Nikunj

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Sameer K
Community Manager
Community Manager
Nov 6, 2025 9:55 AM UTC

Hey, @morten_6822. Welcome to the Lightroom Community. I'll help you figure this out. I reviewed the account you signed into the community with and found an inactive subscription via the Microsoft Store.

 

The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you have already been charged. You can head here to troubleshoot billing issues on Microsoft Store: https://adobe.ly/4oWVeCl

 

I hope this helps. 
Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

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