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Question

Lightroom eco crashing during startup

Forum|Forum|1 year ago
February 4, 2025
3 replies
382 views

As the title says I have a customer that is experiencing constant crashes in Lightroom ecosystem. It gets to "loading preferences" then closes to desktop. He is on Win 11. I checked the logs and there is nothing there. I reset then deleted preferences but it still happens. Uninstalled Lightroom eco, removed all traces of it on the PC, restarted the PC and then re-installed it but it still happens. There is nothing in the Event logs as well.

Windows

Rikk Flohr_Photography

Community Manager

We’ve reviewed the email address you use in this forum and found no crash reports in our system.

* Did you see a crash dialog?

* Was the crash dialog Adobe’s? Microsoft’s?

* Do you use a different email address when filling out the crash report?

* If Adobe’s dialog, did the dialog title say: “Error Report for “Adobe Lightroom” or “Report Unexpected Shutdown”?

Rikk Flohr: Adobe Photography Org

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The address the user has is CHRCURRY@augusta.edu.

Rikk Flohr_Photography

Community Manager

Please go to Help>System Info… and provide us with your software's installed version number.

Rikk Flohr: Adobe Photography Org

Participating Frequently

8.1 installed today via Adobe CC

Participating Frequently

Update: I also updated the Nvidia drivers as well.