Lightroom Failing to Export and Import

Question

Lightroom has been failing to export any of my photos, both individually and batch exporting. I originally thought this was because of not having enough storage in Lightroom, but I just upgraded and it is doing the same thing. It is also only importing a portion of the photos I want it to, with the same kind of error message as shown below. Both my laptop and Lightroom are up to date. I have just under 5,000 photos in my Lightroom, and I need to get them all copied onto an external hard drive, but I obviously can't until this is resolved. Has anyone had this happen before or know how to fix it? Since it's barely letting me import and won't let me export at all, it is severely hindering my work. I'm fairly certain it isn't my laptops issue as everything else is still running just fine.

Sameer K · Answer

Hi there,

Thanks for reaching out. We are sorry for the trouble with Lightroom. We are here to help.

Could you please share the version of Lightroom from Help > About Lightroom? Are you exporting directly to the external drive? Have you tried exporting to a location on the internal drive?

In Adobe Lightroom, please share the screenshot of the following options as shown below from Preferences.

Create a test album in Lightroom.
Right-click on the album and save the album locally
Export the album to an internal storage location.

If changing the destination of the export changes the outcome, you can further do some trials with the external drive and USB ports. Check the antivirus/software program on the computer to find if Lightroom or its components are not blocked or interrupted while accessing the internet and the local storage.

Let us know if this helps,

Thanks!

Sameer K

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded