Lightroom fails to connect to both cloud and local, and show any photos + 443 timeout

Forum|Forum|1 year ago
March 18, 2025
1 reply
750 views

Hello!

Yesterday I was working on my Lightroom as always. No issues, nothing new.

Today however when I launched the app I observed an issue consisting of smaller issues (sorry for PL language on screens - chaning language didn't work. Screens named after points they refer to):

1. both my local and cloud galleries didn't show up at all. No numbers next to folders, no way of selecting local folders and giving more permissions. Nothing.

When I go to https://lightroom.adobe.com/ I can see all my cloud photos and editions wihtout any problem.

2. https://www.adobe.com/files/ does not show any of my LR files - only PS files. LR is not even listed amongs apps filter there.

3. When I open Preferences in CC, my cloud storage status shows correcly. LR is not able to load that data (as it wouldn't be able to load anything at all apart basic UI - it just freezes on "count in process").

4. After some time out LR trying to connect to cloud it crashes with 'Lightroom initialization did not success because of an internal problem' (translation from Polish) and 443 Operation timed out.

Already restarted everything, uninstalled all CC, restarted Mac, installed again. Nothing helps.
MacOS Sequoia 15.3, M1 Air.

I'd appreciate any help, because my editing job is completely freezed 😕😕

macOS

Sameer K

Community Manager

Hey, @otick. Welcome to the Lightroom Community. Thanks for adding the details.

Did Lightroom close normally the last time it worked? Try these steps to get Lightroom to launch:

Reset Lightroom by holding the OPT + SHIFT when you launch Lightroom and select 'Yes'.
Ensure Photoshop has the required permissions on macOS: https://adobe.ly/3DyUwsz
Go to the following location to launch Lightroom via the terminal.
In Finder > Application Folder > Lightroom Folder > Right-click on Lightroom .app > Show Package Contents > Contents > macOS > Lightroom—double-click to open.

Share the log of what you see in the terminal window when Lightroom Launches.

Let me know how it goes.

Thanks!
Sameer K

(Type '@' and type my name to mention me when you reply)

otickAuthor

Participant

Hi Sameer! Thanks for your reply.

First 2 steps didn't work unfortunately.

Terminal shows:

/Applications/Adobe\ Lightroom\ CC/Adobe\ Lightroom.app/Contents/MacOS/Adobe\ Lightroom ; exit;
2025-03-19 23:34:43.961 Adobe Lightroom[7747:290821] Lightroom version: 8.2 [ 20250201-0700-1b12095 ] (Jan 31 2025)
objc[7747]: Class VFExporterMessageDelegate is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/Versions/A/CameraRaw (0x159a202a0) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit (0x10c21ce48). One of the two will be used. Which one is undefined.
objc[7747]: Class VFTools is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/Versions/A/CameraRaw (0x159a202f0) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit (0x10c21cee8). One of the two will be used. Which one is undefined.
objc[7747]: Class VFExporter is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/CameraRaw.lrtoolkit/Versions/A/CameraRaw (0x159a20340) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/video_toolkit.agtoolkit/Contents/MacOS/video_toolkit (0x10c21cf38). One of the two will be used. Which one is undefined.
SPL-LOG-1002: starting logger thread 
objc[7747]: Class GUDEAsyncToken is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom (0x10186c6f8) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights (0x10f003b10). One of the two will be used. Which one is undefined.
objc[7747]: Class MacGUDEUtils is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom (0x10186c748) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights (0x10f003b60). One of the two will be used. Which one is undefined.
objc[7747]: Class PlatformFileOStream is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom (0x10186c798) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights (0x10f003bb0). One of the two will be used. Which one is undefined.
objc[7747]: Class GUDERequestCFNetwork is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom (0x10186c7e8) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights (0x10f003c00). One of the two will be used. Which one is undefined.
objc[7747]: Class ChunkInputStreamFactory is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom (0x10186c838) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights (0x10f003c50). One of the two will be used. Which one is undefined.
objc[7747]: Class SeekableInputStream is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom (0x10186c8b0) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights (0x10f003cc8). One of the two will be used. Which one is undefined.
objc[7747]: Class GUDERequest is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom (0x10186c900) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights (0x10f003d18). One of the two will be used. Which one is undefined.
objc[7747]: Class GUDERequestNSURL is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom (0x10186c928) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights (0x10f003d40). One of the two will be used. Which one is undefined.
objc[7747]: Class HttpSession is implemented in both /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/MacOS/Adobe Lightroom (0x10186c978) and /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/PlugIns/AdobeHeadlights.lrmodule/Contents/MacOS/AdobeHeadlights (0x10f003d90). One of the two will be used. Which one is undefined.
2025-03-19 23:34:44.401 Adobe Lightroom[7747:290821] CoreText registered PingFang for compatibility.
_LSOpenURLsWithCompletionHandler() failed for the application /Applications/Adobe Lightroom CC/Adobe Lightroom.app/Contents/Frameworks/AdobeCrashReporter.framework/Versions/A/Adobe Crash Processor.app/Contents/MacOS/Adobe Crash Processor with error -1712.
DUNAMIS SessionID: 8F9CBD8D-5C4F-4C1C-9A69-3F3F3A6F8102
dunamis_feedback_show failed
2025-03-19 23:35:01.293 Adobe Lightroom[7747:290821] +[IMKClient subclass]: chose IMKClient_Modern
2025-03-19 23:35:01.293 Adobe Lightroom[7747:290821] +[IMKInputSession subclass]: chose IMKInputSession_Modern
2025-03-19 23:38:32.173 Adobe Lightroom[7747:293904] WFRxHttpClientImp	ERROR	NativeImpl: OnErrorReceived: Timeout was reached (Failed to connect to photos.adobe.io port 443: Operation timed out)
2025-03-19 23:38:32.174 Adobe Lightroom[7747:293904] WFRxHttpClientImp	ERROR	NativeImpl: ERROR: Timeout was reached [Failed to connect to photos.adobe.io port 443: Operation timed out] (POST https://photos.adobe.io/v2/registrations)
2025-03-19 23:38:32.177 Adobe Lightroom[7747:295297] WFOzUserLogin	ERROR	registration call failed with message = Error with registration PUT: Failed to connect to photos.adobe.io port 443: Operation timed out
2025-03-19 23:38:32.178 Adobe Lightroom[7747:295297] WFOzUserLogin	ERROR	Error decoding JSON account info: Error with registration PUT: Failed to connect to photos.adobe.io port 443: Operation timed out, connection_error, true, nil, Failed to connect to photos.adobe.io port 443: Operation timed out
2025-03-19 23:38:32.179 Adobe Lightroom[7747:295297] NmbUserModel	ERROR	Failed to log in to Oz: Error with registration PUT: Failed to connect to photos.adobe.io port 443: Operation timed out, ( code: connection_error)

The timeout was 3,5 min later (see timestamps).
I see Adobe Crash Processor with 1712 error.

otickAuthor

Participant

Hi @Sameer K , just to follow up. It still does not work.

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