Lightroom files missing, not syncing to cloud

Forum|Forum|1 year ago
May 15, 2024
3 replies
849 views

Today I tried to edit an older file in Lightroom CC but the controls were greyed out, indicating the original was missing. I tried to edit in Photoshop and got the message: "Edit in photoshop failed. Unable to download original or smart preview. Your computer is offline, going online will allow you to download files." Not true- I was online and signed into CC.

Next I went to https://lightroom.adobe.com/ to see if the original was there. Not only was it not there, but NONE of my originals were. In my preferences, I supposedly have over 40000 photos, which take up 11MB.

So it appears some of my originals are missing, and none of them are syncing to the cloud. Help!

macOS

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M

Mckenzie38123230lwah

Participant

Hi there. I am also having an issue with my Lightroom and was wondering if someone here could help me. My friends and I just went on a trip and to save space we all downloaded photo circle to share pictures with each other of the trip. I went into the photo circle and saved the photos that I wanted and they appear in my photos app as my images and when I go to lightroom and I click on them to edit the message pops up: Photo could not be opened. An error was encountered while trying to open the photo. I dont know why its doing this when I have all the pictures saved to my device and iCloud. It is also doing it only with pictures that I didn't take but saved from the photo circle. Every picture I took I am able to edit. Thanks so much

R

Richard37735124o90z

Participant

Hi Jason,

I've had a very similar issue to yours, as you'll see from my reply to Sameer below. I did you manage to find a solution to yours? I hope so!

Best,

R

Sameer K

Community Manager

Hey, @Jason30642730xnt5. Welcome to the Lightroom Community. I've reviewed your account that you're logged into the community with. You have two profiles under this email. One of them is associated with an Enterprise, and that is likely the profile you're logged in with.

Understand more about Profiles in your account here: https://adobe.ly/3R2gQyA

Does Lightroom Web show any images? Is there a category for Sync Issues at Lightroom web? These are pending/missing sync items that did not reach the cloud yet.

Were the images original synced to the cloud using Lightroom Classic? Images synced from Lightroom Classic are Smart previews that do not count against your cloud storage.

If you've only ever used Lightroom to import & upload images, they're synced as originals. Have you ever used any other email to log in to Lightroom? Please direct message me any other email that you might've used before.

Thanks!
Sameer K

J

Jason30642730xnt5Author

Participant

Thanks for your reply Sameer.

Lightroom web does not show any images.

Under sync issues, I just see 1 notification from 6/21/23:

The images were originally synced with Lightroom CC on an older account - I will DM you the email address. I remember having to jump through some hoops to load my Lightroom CC library into the new account, but I don't recall exactly what.

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