Lightroom for iPad does not recognize my CC subscription

Forum|Forum|3 years ago
January 26, 2023
1 reply
300 views

I bought a new Lr+Ps 1TB subscription today and expected Lightroom on my iPad to be activated as well. However, it tells me that the trial period has expired and I need a CC subscription (which I have).

In my search for a solution I found this page (in German):

https://helpx.adobe.com/de/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

I followed the steps, but to use: The app tells me there are not previous purchases.

What can I do now?

iPadOS

This topic has been closed for replies.

Correct answer JohanElzenga

Sounds like maybe you are not logged in with the same credentials as your subscription. 'Restore Purchases' does not work, because that is for in-app purchases done on another device, and your Photography plan is not an in-app purchase in the Apple Store.

JohanElzenga

Correct answer

Community Expert

Sounds like maybe you are not logged in with the same credentials as your subscription. 'Restore Purchases' does not work, because that is for in-app purchases done on another device, and your Photography plan is not an in-app purchase in the Apple Store.

-- Johan W. Elzenga

G

Günther28115912iq7yAuthor

Participant

Thanks for the reply! The problem was something I have never experienced: My Adobe Account with the subscription had a typo in the email address! I'm not sure how this is even possible, since the email address is usually verified.

Anyway, I was able to change to the correct email address and now it works as expected. Thanks again for the help!

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